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Connect 2Chat to Zendesk

Name: 2Chat to Zendesk Integration
Availability: InStock

Automate workflows and sync data between 2Chat and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect 2Chat & Zendesk?

Intelligent Automation Workflows

Leverage 3 available triggers from 2Chat to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps 2Chat and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between 2Chat and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

2Chat

Triggers (3)

New Conversation (Instant)

Emit new event when a new WhatsApp conversation is started on the user’s 2chat connected number.

webhook

New Message (Instant)

Emit new event when a new message is either sent or received on 2Chat.

webhook

New WhatsApp Order (Instant)

Emit new event when a WhatsApp order is received on user's 2Chat connected number.

webhook

Actions (4)

Check Phone Number for WhatsApp

Checks if a given phone number has a WhatsApp account. See the documentation

Create Contact

Creates a new contact in 2Chat. See the documentation

List From Phone Number Options

Retrieves available options for the From Phone Number field.

Send Whatsapp Text Message

Sends a text message to a designated whatsapp-enabled phone number. See the documentation

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.