Connect 302.AI to Zendesk

Enable your 302.AI model to invoke user-defined functions. Useful for conditional logic, workflow orchestration, and tool invocation within conversations. See documentation

Send a message to the 302.AI Chat API. Ideal for dynamic conversations, contextual assistance, and creative generation. See documentation

Classify input items into predefined categories using 302.AI models. Perfect for tagging, segmentation, and automated organization. See documentation

Generate vector embeddings from text using the 302.AI Embeddings API. Useful for semantic search, clustering, and vector store indexing. See documentation

Retrieves available options for the Chat Completion Model ID field.

Retrieves available options for the Embeddings Model ID field.

Retrieves available options for the Model ID field.

Summarize long-form text into concise, readable output using the 302.AI Chat API. Great for reports, content digestion, and executive briefs. See documentation

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.