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Connect HelpCrunch to Canny

Use 3 documented HelpCrunch triggers to run 10 documented Canny actions.

3 source triggers
10 target actions
Reverse direction supported
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Why Connect HelpCrunch & Canny?

Start with a HelpCrunch event

Choose from 3 documented triggers, including Chat Status Updated, New Chat, New Customer.

Run a Canny action

Send the event into one of 10 documented actions, such as Change Post Status, Create Comment, Create Post.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

HelpCrunch logo

HelpCrunch

Triggers (3)

Chat Status Updated

Emit new event when the status of a chat is updated. See the documentation

polling
New Chat

Emit new event when a new chat is created. See the documentation

polling
New Customer

Emit new event when a new customer is created. See the documentation

polling

Actions (2)

Create Customer

Creates a new customer record within the Helpcrunch platform. See the documentation

Find or Create Customer

Search for an existing customer within Helpcrunch platform, if no match is found it creates a new customer record. See the documentation

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Canny

Triggers (3)

New Comment Created

Emit new event when a new comment is created. See the documentation

polling
New Vote Created

Emit new event when a new vote is created. See the documentation

polling
Post Status Changed

Emit new event when the status of a post is changed. See the documentation

polling

Actions (10)

Change Post Status

Change the status of a post. See the documentation

Create Comment

Create a comment. See the documentation

Create Post

Create a post. See the documentation

Get Post

Get a post. See the documentation

List Board ID Options

Retrieves available options for the Board ID field.

List Category ID Options

Retrieves available options for the Category ID field.

List Comment ID Options

Retrieves available options for the Comment ID field.

List Company ID Options

Retrieves available options for the Company ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List User ID Options

Retrieves available options for the User ID field.

Integration Features

3 documented HelpCrunch triggers
10 documented Canny actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Canny to HelpCrunch direction

Capability Examples

HelpCrunch trigger → Canny action

Catalog example
HelpCrunchHelpCrunch

Chat Status Updated

CannyCanny

Change Post Status

Canny trigger → HelpCrunch action

Reverse direction
CannyCanny

New Comment Created

HelpCrunchHelpCrunch

Create Customer

How It Works

1

Connect Apps

Authenticate your HelpCrunch and Canny accounts

2

Choose a Trigger

Select a documented HelpCrunch event

3

Choose an Action

Select the documented Canny operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 3 documented HelpCrunch triggers.

Automated Actions

Run one of 10 documented Canny actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Canny logoHelpCrunch logo

Reverse Integration Available

Also connect Canny to HelpCrunch for bidirectional automation

View Integration
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All HelpCrunch Integrations

Explore all available HelpCrunch connections

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All Canny Integrations

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