Connect HelpSpot to Freshdesk

Creates a new user request. See the documentation

Retrieves a single support request by ID. See the documentation

Retrieves multiple support requests by ID in a single call. See the documentation

Retrieves a list of all active staff members. See the documentation

Retrieves available options for the Category field.

Retrieves available options for the Email Staff field.

Retrieves available options for the Request Id field.

Retrieves available options for the Send Email From field.

Retrieves available options for the Status field.

Searches for support requests using one or more filter criteria. See the documentation

Updates an existing user request. See the documentation

Add a note or conversation to an existing ticket. See the documentation.

Add tags to a ticket (appends to existing tags). See the documentation

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign a Freshdesk ticket to a specific group See the documentation.

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a company. See the documentation

Create a contact. See the documentation

Create a reply to a ticket. See the documentation.

Create a thread to a ticket. See the documentation.

Create a ticket. See the documentation

Create an agent in Freshdesk. See the documentation

Create message for a thread. See the documentation.

Create a solution article in Freshdesk. See the documentation

Create a ticket field in Freshdesk. See the documentation

Delete a solution article in Freshdesk. See the documentation

Download an attachment from a ticket. See the documentation

Forward a ticket to an external email address. See the documentation.

Retrieve a single agent by their ID. See the documentation

View a Canned Response. See the documentation

View all the details of canned responses in a folder. See the documentation

Get a contact from Freshdesk. See the documentation

Get a solution article in Freshdesk. See the documentation

Get details of a Ticket. See the documentation

Retrieves available options for the Agent field.