Connect Microsoft Outlook Email to Zendesk

Adds a label/category to an email in Microsoft Outlook. See the documentation

Suspend the workflow until approved by email. See the documentation

Add a contact to the root Contacts folder, See the documentation

Create a draft email, See the documentation

Create a draft reply to an email. See the documentation

Downloads an attachment to the /tmp directory. See the documentation

Finds contacts with the given search string. See the documentation

Search for an email in Microsoft Outlook. See the documentation

Search for an email in a shared folder in Microsoft Outlook. See the documentation

Returns the authenticated Microsoft user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my emails', 'my inbox', or needs identity context. Use the returned id to scope queries in **Find Email** or identify the sender in email results. See the documentation.

Retrieve a single email message by its Microsoft Graph message ID. See the documentation

Retrieves available options for the Contact field.

Get a contact collection from the default contacts folder, See the documentation

Retrieves available options for the Folder IDs to Monitor field.

Retrieves a list of all folders in Microsoft Outlook. See the documentation

Get the most important mail from the user's Inbox. See the documentation

Get all the labels/categories that have been defined for a user. See the documentation

Moves an email to the specified folder in Microsoft Outlook. See the documentation

Removes a label/category from an email in Microsoft Outlook. See the documentation

Reply to an email in Microsoft Outlook. See the documentation

Send an email to one or multiple recipients, See the docs

Update an existing contact, See the docs

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.