AppsPricingBlogTry it
Microsoft Power BI logo
Zendesk logo

Connect Microsoft Power BI to Zendesk

Automate workflows and sync data between Microsoft Power BI and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Microsoft Power BI & Zendesk?

Intelligent Automation Workflows

Leverage 3 available triggers from Microsoft Power BI to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Microsoft Power BI and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Microsoft Power BI and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Microsoft Power BI logo

Microsoft Power BI

Triggers (3)

Dataset Refresh Completed

Emit new event when a dataset refresh operation has completed. See the documentation

polling
Dataset Refresh Failed

Emit new event when a dataset refresh operation has failed in Power BI. See the documentation

polling
New Dataset Refresh Created

Emit new event when a new dataset refresh operation is created. See the documentation

polling

Actions (15)

Add Rows to Dataset Table

Adds new data rows to the specified table within the specified dataset from My workspace. See the documentation

Add Rows To Push Dataset

Append rows to a table in a Power BI Push Dataset (streaming / realtime data). Only works for datasets created via the REST API with defaultMode: Push — these datasets expose addRowsAPIEnabled: true on the object returned by **List Datasets**. Use **List Datasets** first to resolve a dataset name → datasetId and inspect its tables for the exact tableName (case-sensitive). Pass workspaceId (from **List Workspaces**) or workspaceName to target a specific workspace, or omit both for My workspace. Rows must match the table's column schema. rows accepts either a JSON array ([{...}, {...}]) or a JSON-stringified array. Each row is an object of columnName → value. Common mistakes: (1) case mismatch on tableName returns 404 — copy the exact string from the dataset's tables array. (2) Sending values that don't match the declared column data type returns RequestedResourceNotFound or DMTS_DatasourceHasNoCredentialsError. Push-dataset rows have no individual IDs and cannot be updated or deleted — only appended or bulk-cleared. See the documentation

Cancel Dataset Refresh

Cancels a refresh operation for a specified dataset in Power BI. See the documentation

Create Dataset

Creates a new Push Dataset in Power BI. See the documentation

Execute DAX Query

Execute a DAX (Data Analysis Expressions) query against a Power BI dataset (semantic model). This is the primary analytics tool — use it to answer questions about values, aggregates, or filtered rows in a dataset. Use **List Datasets** first to resolve a dataset name → datasetId. The query must be a single valid DAX expression starting with EVALUATE. **Table discovery (standard datasets):** For datasets published from Power BI Desktop, the REST GET /datasets/{id}/tables endpoint is scoped to push datasets only and will not list tables. Use EVALUATE INFO.TABLES() instead — it returns every table name in the semantic model. Typical agent flow: **List Workspaces** → **List Datasets** → **Execute DAX Query** (EVALUATE INFO.TABLES()) → **Execute DAX Query** (EVALUATE 'TableName'). Common patterns: • Discover all tables — EVALUATE INFO.TABLES() (use this before querying an unknown dataset) • List all rows of a table — EVALUATE 'Species' • Filter — EVALUATE FILTER('Species', 'Species'[dietType] = "Carnivore") • Top N by column — EVALUATE TOPN(5, 'Species', 'Species'[weightKg], DESC) • Aggregate single value — EVALUATE ROW("Total", SUMX('Species', 'Species'[weightKg])) • Peek at a table's columns — EVALUATE TOPN(0, 'Species') (returns an empty rowset with column names in the response). Limits: max 100,000 rows or 1,000,000 values per query, and DEFINE/multiple-statement queries are not supported via REST. The tenant must have 'Dataset Execute Queries REST API' enabled (admin setting) or the call returns 401/403. Pass workspaceId (from **List Workspaces**) or workspaceName to target a specific workspace, or omit both for My workspace. See the documentation

Export Report

Export a Power BI report to a file format such as PDF, PPTX, or PNG. Requires a report ID (use **List Reports** to find it) and defaults to PDF if no format is given. Pass workspaceId (from **List Workspaces**) or workspaceName to target a specific workspace, or omit both for My workspace. Supported format values depend on the report type: Power BI reports support PDF, PPTX, PNG. Paginated reports additionally support CSV, XLSX, DOCX, XML, MHTML. This API is **Premium-only**: requires the workspace to be backed by Premium capacity, Premium Per User, or Embedded capacity. On shared (free) capacity it returns FixedCapacityLimitExceeded / 403. The export is asynchronous — this tool starts the export, then polls until the job reaches Succeeded or Failed (or pollTimeoutSeconds elapses), then downloads the file and returns it as base64 along with the job metadata. PNG exports only work for single-page reports. For PPTX/PDF, pass pages (array of page names, e.g., ["ReportSection", "ReportSection1"]) to limit the export. See the documentation

Get Dataset Refresh

Triggers a refresh operation for a specified Power BI dataset. See the documentation

Get Refresh History

Get the refresh history for a Power BI dataset. Use **List Datasets** first to resolve a dataset name → datasetId. Pass workspaceId (from **List Workspaces**) or workspaceName to scope to a specific workspace, or omit both for My workspace. Each entry includes requestId, refreshType (OnDemand, Scheduled, ViaApi, etc.), startTime, endTime, status (Completed, Failed, Disabled, Cancelled, Unknown — Unknown means still in progress), and serviceExceptionJson on failures. See the documentation

Get Report by id

Retrieve metadata for a single Power BI report by ID. Uses My workspace by default; set Workspace (Group) ID for a specific workspace. See the documentation

Get Reports

Get reports from a Power BI workspace. See the documentation

List Dashboards

List Power BI dashboards in a workspace. Defaults to the authenticated user's personal My workspace when no workspace is specified. Pass workspaceId (preferred, from **List Workspaces**) OR workspaceName to scope to a specific workspace. Each dashboard includes id, displayName, isReadOnly, webUrl, and embedUrl. Note: dashboards cannot be created via the REST API — they are built interactively in the Power BI service. See the documentation

List Datasets

List Power BI datasets (semantic models) in a workspace. Defaults to the authenticated user's personal My workspace when no workspace is specified. Pass workspaceId (preferred, from **List Workspaces**) OR workspaceName to scope to a specific workspace. Each dataset includes id, name, webUrl, addRowsAPIEnabled (true for Push Datasets), isRefreshable, and defaultMode (Push, Streaming, PushStreaming, AsOnPrem, AsAzure). Use this tool to resolve a dataset name → ID before calling **Refresh Dataset**, **Execute DAX Query**, **Get Refresh History**, or **Add Rows To Push Dataset**. For push-dataset row inserts, call the dataset's GET tables endpoint (not exposed as a separate tool) by inspecting the dataset's name → tables are defined at dataset creation; the table name is the string configured at creation time (e.g., Species). See the documentation

List Reports

List Power BI reports in a workspace. Defaults to the authenticated user's personal My workspace when no workspace is specified. Pass workspaceId (preferred, from **List Workspaces**) OR workspaceName to scope to a specific workspace — the tool resolves the name to an ID server-side. Each report includes id, name, webUrl, embedUrl, datasetId, and reportType (PowerBIReport or PaginatedReport). Note: reports cannot be created via the REST API — they are published from Power BI Desktop. See the documentation

List Workspaces

List the Power BI workspaces (groups) the authenticated user can access. Use this tool first whenever the user refers to a workspace by name — it returns the id you need to pass as workspaceId to other tools. Power BI has no /me endpoint, so the set of accessible workspaces is the user's primary context (the 'who am I' signal for this app). Every item in the response includes id, name, isReadOnly, isOnDedicatedCapacity, and type. Note: when a user says 'my workspace' without a name, they may mean personal My workspace (implicit — pass no workspaceId to other tools) OR a specific named workspace — ask only if ambiguous. See the documentation

Refresh Dataset

Trigger a refresh of a Power BI dataset. Returns 202 Accepted on success; the request ID is available in the Location response header (last path segment) and x-ms-request-id header — use **Get Refresh History** to check status. Use **List Datasets** first to resolve a dataset name → datasetId. Pass workspaceId (from **List Workspaces**) or workspaceName to target a specific workspace, or omit both for My workspace. notifyOption controls email notifications on refresh outcome: NoNotification (default), MailOnCompletion, or MailOnFailure. Power BI Pro licenses allow up to 8 scheduled refreshes per day; Premium allows 48. Note: Push datasets accept this endpoint but the refresh is metadata-only (tile refresh), not a data refresh — no cancellable history entry is produced. See the documentation

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Microsoft Power BI trigger → Create/Update in Zendesk

Most Popular
Microsoft Power BIMicrosoft Power BI

Dataset Refresh Completed

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update Microsoft Power BI

Bi-directional
ZendeskZendesk

Locale Updated

Microsoft Power BIMicrosoft Power BI

Add Rows to Dataset Table

How It Works

1

Connect Apps

Authenticate your Microsoft Power BI and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Microsoft Power BI and Zendesk with 13 public triggers available for instant updates.

Automated Actions

Execute 39 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Microsoft Power BI and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Microsoft Power BI and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Zendesk logoMicrosoft Power BI logo

Reverse Integration Available

Also connect Zendesk to Microsoft Power BI for bidirectional automation

View Integration
Microsoft Power BI logo

All Microsoft Power BI Integrations

Explore all available Microsoft Power BI connections

View All Integrations
Zendesk logo

All Zendesk Integrations

Explore all available Zendesk connections

View All Integrations

Ready to Connect Microsoft Power BI & Zendesk?

Join thousands of users automating their workflows with Mazaal AI