Connect ProdPad to Zendesk

Create a new company in the account. This is only available to accounts with an Advanced or higher subscription. If you try on an account without an advanced or higher subscription package it will return a 403. See the docs.

Creates a contact. See the docs.

Creates feedback. See the documentation.

Creates an idea. See the docs.

Finds a company. See the docs.

Finds a contact. See the docs.

Finds a feedback. See the docs.

Finds an idea. See the docs.

Finds or creates a company. See the docs for find company and create company.

Finds or creates a contact. See the docs for find contact and create contact.

Finds or creates a feedback. See the docs for find feedback and create feedback.

Retrieves available options for the Company ID field.

Retrieves available options for the Contact ID field.

Retrieves available options for the Feedback ID field.

Retrieves available options for the Idea ID field.

Retrieves available options for the Job Role ID field.

Retrieves available options for the Persona ID field.

Retrieves available options for the Product ID field.

Retrieves available options for the Status ID field.

Retrieves available options for the Tag ID field.

Updates a company. See the docs.

Updates a contact. See the docs.

Updates a feedback. See the docs.

Updates the stage of an idea. See the docs.

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.