Connect Sapling.ai to Zendesk

Have Sapling adapt its system over time. Each suggested completion has a completion UUID. You can pass this information back to Sapling to indicate the completion suggestion was helpful. See the documentation here.

Have Sapling adapt its system over time. Each suggested edit has an edit UUID. You can pass this information back to Sapling to indicate the edit suggestion was helpful. See the documentation here.

Have Sapling not recommend the same edit anymore. Each suggested edit has an edit UUID. You can pass this information back to Sapling to indicate the edit suggestion was not helpful. See the documentation here.

Provides predictions of the next few characters or words given the current context in a particular editable. The predictions are based on the previous text. See the documentation here.

Provides grammar, spelling, and stylistic edits for text. It is customizable through a dictionary and custom mappings; for custom language models, please contact sapling.ai. Sapling has prebuilt models for applications such as healthcare/medicine. See the documentation here.

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.