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Connect ServiceM8 to Zendesk

Name: ServiceM8 to Zendesk Integration
Availability: InStock

Automate workflows and sync data between ServiceM8 and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect ServiceM8 & Zendesk?

Intelligent Automation Workflows

Leverage 5 available triggers from ServiceM8 to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps ServiceM8 and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between ServiceM8 and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

ServiceM8

Triggers (5)

New Client (Instant)

Emit new event when a new client is created.

webhook

New Form Response (Instant)

Emit new event when a new Form Response is created.

webhook

New Job (Instant)

Emit new event when a new job is created. By creating this trigger, any other Job triggers will stop working as ServiceM8 will replace any previous ones.

webhook

New Job Completed (Instant)

Emit new event when a job completes. By creating this trigger, any other Job triggers will stop working as ServiceM8 will replace any previous ones.

webhook

New Job Queued (Instant)

Emit new event when a job is queued. By creating this trigger, any other Job triggers will stop working as ServiceM8 will replace any previous ones.

webhook

Actions (24)

Create Attachment

Create an attachment. See the documentation

Create Badge

Create a badge. See the documentation

Create Category

Create a job category. See the documentation

Create Company

Create a company (client). See the documentation

Create Company Contact

Create a company contact. See the documentation

Create Job

Create a job. See the documentation

Create Job Activity

Create a job activity. See the documentation

Create Job Contact

Create a job contact. See the documentation

Create Job Material

Create a job material line. See the documentation

Create Job Payment

Create a job payment. See the documentation

Create Job Queue

Create a job queue. See the documentation

Create Note

Create a note. See the documentation

Create Staff Member

Create a staff member. See the documentation

Create Webhook Subscription

Create or update an object webhook subscription. See the documentation

Delete Attachment

Delete an attachment by UUID. See the documentation

Delete Badge

Delete a badge by UUID. See the documentation

Delete Category

Delete a category by UUID. See the documentation

Delete Company

Delete a company by UUID. See the documentation

Delete Company Contact

Delete a company contact by UUID. See the documentation

Delete Job

Delete a job by UUID. See the documentation

Delete Job Activity

Delete a job activity by UUID. See the documentation

Delete Job Contact

Delete a job contact by UUID. See the documentation

Delete Job Material

Delete a job material by UUID. See the documentation

Delete Job Payment

Delete a job payment by UUID. See the documentation

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.