Connect Twilio to Microsoft Outlook Email

Use 5 documented Twilio triggers to run 22 documented Microsoft Outlook Email actions.

5 source triggers

22 target actions

Reverse direction supported

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Why Connect Twilio & Microsoft Outlook Email?

Start with a Twilio event

Choose from 5 documented triggers, including New Incoming SMS (Instant), New Call (Instant), New Phone Number.

Run a Microsoft Outlook Email action

Send the event into one of 22 documented actions, such as Add Label to Email, Approve Workflow, Create Contact.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Twilio

Triggers (5)

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

webhook

New Call (Instant)

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

webhook

New Phone Number

Emit new event when you add a new phone number to your account

polling

New Recording

Emit new event when a new call recording is created

polling

New Transcript Created

Emit new event when a new call transcript is created

polling

Actions (24)

Make a Phone Call

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

Check Verification Token

Check if user-provided token is correct. See the documentation

Create Verification Service

Create a verification service for sending SMS verifications. See the documentation

Delete Call

Remove a call record from your account. See the documentation

Delete Message

Delete a message record from your account. See the documentation

Download Recording Media

Download a recording media file. See the documentation

Get Call

Return call resource of an individual call. See the documentation

Get Message

Return details of a message. See the documentation

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs. See the documentation

List Application SID Options

Retrieves available options for the Application SID field.

List Call ID Options

Retrieves available options for the Call ID field.

List Calls

Return a list of calls associated with your account. See the documentation

List From Options

Retrieves available options for the From field.

List Incoming Phone Number Options

Retrieves available options for the Incoming Phone Number field.

List Message Media

Return a list of media associated with your message. See the documentation

List Messages

Return a list of messages associated with your account. See the documentation

List Parent Call SID Options

Retrieves available options for the Parent Call SID field.

List Recording ID Options

Retrieves available options for the Recording ID field.

List Service SID Options

Retrieves available options for the Service SID field.

List Transcript SIDs Options

Retrieves available options for the Transcript SIDs field.

List Transcripts

Return a list of transcripts. See the documentation

Phone Number Lookup

Lookup information about a phone number. See the documentation for more information

Send Message

Send an SMS text with optional media files. See the documentation

Send SMS Verification

Send an SMS verification to a phone number. See the documentation

Microsoft Outlook Email

Triggers (4)

New Attachment Received (Instant)

Emit new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

webhook

New Contact Event (Instant)

Emit new event when a new Contact is created

webhook

New Email Event (Instant)

Emit new event when an email is received in specified folders.

webhook

New Email in Shared Folder Event

Emit new event when an email is received in specified shared folders.

polling

Actions (22)

Add Label to Email

Adds a label/category to an email in Microsoft Outlook. See the documentation

Approve Workflow

Suspend the workflow until approved by email. See the documentation

Create Contact

Add a contact to the root Contacts folder, See the documentation

Create Draft Email

Create a draft email, See the documentation

Create Draft Reply

Create a draft reply to an email. See the documentation

Download Attachment

Downloads an attachment to the /tmp directory. See the documentation

Find Contacts

Finds contacts with the given search string. See the documentation

Find Email

Search for an email in Microsoft Outlook. See the documentation

Find Shared Folder Email

Search for an email in a shared folder in Microsoft Outlook. See the documentation

Get Current User

Returns the authenticated Microsoft user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my emails', 'my inbox', or needs identity context. Use the returned id to scope queries in **Find Email** or identify the sender in email results. See the documentation.

Get Message

Retrieve a single email message by its Microsoft Graph message ID. See the documentation

List Contact Options

Retrieves available options for the Contact field.

List Contacts

Get a contact collection from the default contacts folder, See the documentation

List Folder IDs to Monitor Options

Retrieves available options for the Folder IDs to Monitor field.

List Folders

Retrieves a list of all folders in Microsoft Outlook. See the documentation

List Important Mail

Get the most important mail from the user's Inbox. See the documentation

List Labels

Get all the labels/categories that have been defined for a user. See the documentation

Move Email to Folder

Moves an email to the specified folder in Microsoft Outlook. See the documentation

Remove Label from Email

Removes a label/category from an email in Microsoft Outlook. See the documentation

Reply to Email

Reply to an email in Microsoft Outlook. See the documentation

Send Email

Send an email to one or multiple recipients, See the docs

Update Contact

Update an existing contact, See the docs

Integration Features

5 documented Twilio triggers

22 documented Microsoft Outlook Email actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Microsoft Outlook Email to Twilio direction

Capability Examples

Twilio trigger → Microsoft Outlook Email action

Catalog example

Twilio

New Incoming SMS (Instant)

Microsoft Outlook Email

Add Label to Email

Microsoft Outlook Email trigger → Twilio action

Reverse direction

Microsoft Outlook Email

New Attachment Received (Instant)

Twilio

Make a Phone Call

How It Works

Connect Apps

Authenticate your Twilio and Microsoft Outlook Email accounts

Choose a Trigger

Select a documented Twilio event

Choose an Action

Select the documented Microsoft Outlook Email operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 5 documented Twilio triggers.

Automated Actions

Run one of 22 documented Microsoft Outlook Email actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Microsoft Outlook Email to Twilio for bidirectional automation

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Connect Twilio to Microsoft Outlook Email

Why Connect Twilio & Microsoft Outlook Email?

Start with a Twilio event

Run a Microsoft Outlook Email action

Map and review the workflow

Available Triggers & Actions

Twilio

Triggers (5)

Actions (24)

Microsoft Outlook Email

Triggers (4)

Actions (22)

Integration Features

Capability Examples

Twilio trigger → Microsoft Outlook Email action

Microsoft Outlook Email trigger → Twilio action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Twilio to Microsoft Outlook Email direction supported?

Which Twilio triggers are available?

Which Microsoft Outlook Email actions are available?

Can I also connect Microsoft Outlook Email to Twilio?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Twilio Integrations

All Microsoft Outlook Email Integrations

Popular Integrations

More Microsoft Outlook Email Integrations

Ready to Connect Twilio & Microsoft Outlook Email?