Connect Zendesk to ActiveCampaign

Use 10 documented Zendesk triggers to run 20 documented ActiveCampaign actions.

10 source triggers

20 target actions

Reverse direction supported

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Why Connect Zendesk & ActiveCampaign?

Start with a Zendesk event

Choose from 10 documented triggers, including Locale Updated, New Side Conversation, New Side Conversation Reply.

Run a ActiveCampaign action

Send the event into one of 20 documented actions, such as Add Contact to Automation, Create Account, Create Contact.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

ActiveCampaign

Triggers (12)

New Automation Webhook

Emit new event each time an automation sends out webhook data.

webhook

New Campaign Bounce (Instant)

Emit new event when a contact email address bounces from a sent campaign.

webhook

New Campaign Link Clicked (Instant)

Emit new event when a link from a campaign is clicked (will only run once for each unique link).

webhook

New Campaign Opened (Instant)

Emit new event when a contact opens a campaign (will trigger once per contact per campaign).

webhook

New Campaign Starts Sending (Instant)

Emit new event each time a campaign starts sending.

webhook

New Campaign Unsubscribe (Instant)

Emit new event when a contact unsubscribes as a result of a campaign email sent to them.

webhook

New Contact Added to List (Instant)

Emit new event each time a new contact is added to a list.

webhook

New Contact Added to Segment

Emit new event each time a new contact is added to a segment.

polling

New Contact Note (Instant)

Emit new event each time a new note is added to a contact.

webhook

New Contact Task

Emit new event each time a new contact task is created.

polling

New Deal Added or Updated (Instant)

Emit new event each time a deal is added or updated.

webhook

New Deal Note (Instant)

Emit new event each time a new note is added to a deal.

webhook

Actions (20)

Add Contact to Automation

Adds an existing contact to an existing automation. See the docs here.

Create Account

Create a new account. See the docs here.

Create Contact

Create a new contact. See the documentation.

Create Deal

Creates a new deal. See the docs here.

Create Note

Adds a note, arbitrary information to a contact, deal, or other Active Campaign objects. See the docs here.

Create or Update Contact

Creates a new contact or updates an existing contact. See the documentation.

Create Tracked Event

Tracks an event using event tracking. See the docs here.

Find Contact

Finds a contact. See the docs here.

Find Deal

Finds an existing deal by search field. See the docs here

Get All Lists

Retrieves all lists. See the docs here

Get Contact

Retrieves an existing contact. See the docs here.

Get contact by email

Retrieves contact data from the ActiveCampaign CRM by email address. See the docs here.

Get Contact Tags

Get Contact Tags.

Get Deal

Retrieves an existing deal. See the docs here

List All Contacts

Retrieve all existing contacts. See the docs here.

List Campaigns

List Campaigns. See the docs here.

List Event Type Options

Retrieves available options for the Event Type field.

Remove Contact Tag

Removes a tag from a contact. See the docs here

Tag Contact

Tags a contact. See the docs here.

Update Deal

Updates an existing deal. See the docs here.

Integration Features

10 documented Zendesk triggers

20 documented ActiveCampaign actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported ActiveCampaign to Zendesk direction

Capability Examples

Zendesk trigger → ActiveCampaign action

Catalog example

Zendesk

Locale Updated

ActiveCampaign

Add Contact to Automation

ActiveCampaign trigger → Zendesk action

Reverse direction

ActiveCampaign

New Automation Webhook

Zendesk

Add Ticket Tags

How It Works

Connect Apps

Authenticate your Zendesk and ActiveCampaign accounts

Choose a Trigger

Select a documented Zendesk event

Choose an Action

Select the documented ActiveCampaign operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 10 documented Zendesk triggers.

Automated Actions

Run one of 20 documented ActiveCampaign actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect ActiveCampaign to Zendesk for bidirectional automation

View Integration

All Zendesk Integrations

Explore all available Zendesk connections

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All ActiveCampaign Integrations

Explore all available ActiveCampaign connections

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Popular Integrations

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More ActiveCampaign Integrations

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Connect Zendesk to ActiveCampaign

Why Connect Zendesk & ActiveCampaign?

Start with a Zendesk event

Run a ActiveCampaign action

Map and review the workflow

Available Triggers & Actions

Zendesk

Triggers (10)

Actions (24)

ActiveCampaign

Triggers (12)

Actions (20)

Integration Features

Capability Examples

Zendesk trigger → ActiveCampaign action

ActiveCampaign trigger → Zendesk action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Zendesk to ActiveCampaign direction supported?

Which Zendesk triggers are available?

Which ActiveCampaign actions are available?

Can I also connect ActiveCampaign to Zendesk?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Zendesk Integrations

All ActiveCampaign Integrations

Popular Integrations

More ActiveCampaign Integrations

Ready to Connect Zendesk & ActiveCampaign?