Connect Zendesk to Amazon SES

Use 10 documented Zendesk triggers to run 5 documented Amazon SES actions.

10 source triggers

5 target actions

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Why Connect Zendesk & Amazon SES?

Start with a Zendesk event

Choose from 10 documented triggers, including Locale Updated, New Side Conversation, New Side Conversation Reply.

Run a Amazon SES action

Send the event into one of 5 documented actions, such as Create Email Template, Get Email Template, Send Email.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Amazon SES

Actions (5)

Create Email Template

Create a HTML or a plain text email template. See the docs

Get Email Template

Get an email template. See the docs

Send Email

Send an email using Amazon SES. Supports simple email messaging. See the docs

Send Templated Email

Send an email replacing the template tags with values using Amazon SES. See the docs

Update Email Template

Update an email template. See the docs

Integration Features

10 documented Zendesk triggers

5 documented Amazon SES actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

Capability Examples

Zendesk trigger → Amazon SES action

Catalog example

Zendesk

Locale Updated

Amazon SES

Create Email Template

How It Works

Connect Apps

Authenticate your Zendesk and Amazon SES accounts

Choose a Trigger

Select a documented Zendesk event

Choose an Action

Select the documented Amazon SES operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 10 documented Zendesk triggers.

Automated Actions

Run one of 5 documented Amazon SES actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

All Zendesk Integrations

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All Amazon SES Integrations

Explore all available Amazon SES connections

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Connect Zendesk to Amazon SES

Why Connect Zendesk & Amazon SES?

Start with a Zendesk event

Run a Amazon SES action

Map and review the workflow

Available Triggers & Actions

Zendesk

Triggers (10)

Actions (24)

Amazon SES

Actions (5)

Integration Features

Capability Examples

Zendesk trigger → Amazon SES action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Zendesk to Amazon SES direction supported?

Which Zendesk triggers are available?

Which Amazon SES actions are available?

Can I also connect Amazon SES to Zendesk?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

All Zendesk Integrations

All Amazon SES Integrations

Popular Integrations

More Amazon SES Integrations

Ready to Connect Zendesk & Amazon SES?