AppsPricingBlogTry it
Zendesk logo
Cloudflare logo

Connect Zendesk to Cloudflare

Automate workflows and sync data between Zendesk and Cloudflare with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Cloudflare?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 20 targeted actions in Cloudflare automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Cloudflare perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Cloudflare for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Cloudflare logo

Cloudflare

Actions (20)

Change Development Mode

Development Mode temporarily allows you to enter development mode for your websites if you need to make changes to your site. This will bypass Cloudflare's accelerated cache and slow down your site. See the documentation

Change Zone's SSL Setting

Choose the appropriate SSL setting for your zone. See the docs here

Create a Certificate

Creates an Origin CA certificate. See the documentation

Create DNS Record

Creates a DNS Record given its zone id

Create IP Access Rule

Creates a new IP Access Rule for an account. The rule will apply to all zones in the account. See the documentation

Create Key/Value Pairs

Create new Key/Value pairs in a Namespace. See the documentation

Create Namespace

Create a new Namespace in an account. See the documentation

Create Zone

Create Zone. See the docs here

Delete DNS Record

Deletes a DNS record of a zone. See the docs here

Export DNS Records

Export a BIND config of a zone. See the docs here

Import DNS Records

Import a BIND config into a zone. See the documentation

List Account ID Options

Retrieves available options for the Account ID field.

List Certificates

List all existing Origin CA certificates for a given zone. See the documentation

List DNS Records

List, search, sort, and filter a zones' DNS records. See the docs here

Patch DNS Record

Patches a DNS record of a zone. See the docs here

Purge All Files

Remove ALL files from Cloudflare's cache. See the documentation

Purge Files by URL

Granularly remove one or more files from Cloudflare's cache by specifying URLs. See the documentation

Query Worker Analytics

Retrieves Workers KV request metrics for the given account. See the docs here

Revoke Certificate

Revoke an existing Origin CA certificate by its serial number. See the documentation

Update Zone Security Level

Choose the appropriate security profile for your website, which will automatically adjust each of the security settings. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Cloudflare

Most Popular
ZendeskZendesk

Locale Updated

CloudflareCloudflare

Change Development Mode

How It Works

1

Connect Apps

Authenticate your Zendesk and Cloudflare accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Cloudflare with 10 public triggers available for instant updates.

Automated Actions

Execute 44 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Cloudflare in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Cloudflare with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Cloudflare logoZendesk logo

Reverse Integration Available

Also connect Cloudflare to Zendesk for bidirectional automation

View Integration
Zendesk logo

All Zendesk Integrations

Explore all available Zendesk connections

View All Integrations
Cloudflare logo

All Cloudflare Integrations

Explore all available Cloudflare connections

View All Integrations

Ready to Connect Zendesk & Cloudflare?

Join thousands of users automating their workflows with Mazaal AI