Connect Zendesk to Data Stores

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.

Add or update a single record in your Mazaal AI Data Store.

Add or update multiple records to your Mazaal AI Data Store.

Append to a record in your data store Mazaal AI Data Store. If the record does not exist, a new record will be created in an array format.

Check if a key exists in your Mazaal AI Data Store or create one if it doesn't exist.

Delete a single record in your Mazaal AI Data Store.

Delete all records in your Mazaal AI Data Store.

Get all records in your Mazaal AI Data Store. The memory consumption of the workflow can be affected, since this action will be exposing, to the workflow, the entire data from the selected datastore.

Get the difference between two data stores. Result contains key/value pairs where the key exists in one data store, but not the other. Mazaal AI Data Stores.

Get a single record in your Mazaal AI Data Store or create one if it doesn't exist.

Get all record keys in your Mazaal AI Data Store that matches with your query. The memory consumption of the workflow can be affected, since this action will be exposing, to the workflow, the entire data from the selected datastore

List all keys in your Mazaal AI Data Store.

List all records in your Mazaal AI Data Store.

Update the expiration time for a record in your Mazaal AI Data Store.