Connect Zendesk to Helper Functions

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.

Accepts a base64-encoded string, returns the decoded data as a UTF-8 string or raw binary

Get the difference, intersection, union, or symetric difference of two arrays/sets.

Convert an amount between currencies. See the documentation

Converts an HTML string to the Slack mrkdwn format using

Accepts a JavaScript object, returns that object converted to a JSON string

Return the country name (in English) when given the 2-letter country code

Convert a CSV file to an array of objects.

Delays the execution of your workflow for the specified number of milliseconds

Downloads a file to your workflow's /tmp directory

Export variables for use in your workflow

Use the moment.js npm package to format an ISO8601 date/time as Google Sheets friendly formats. This action exports an object with compound date/time, date-only, and time-only values.

Returns the current time, tied to this workflow invocation, in the target timezone

Returns an ISO string (UTC TZ) N days ago

Given an ISO 8601 timestamp, and a timezone, convert the time to the target timezone.

Convert via turndown

Schedule a task with an existing task scheduler source. See here for more details.

Pretty print a JavaScript object or value

Generate a random integer (whole number). Useful for random delays.

Returns a randomly selected value(s) from a user-defined list of options.

Retrieve all stories from one or more RSS feeds.

Gets new stories from a specified RSS feed that have not already been processed.

Sends an email using the nodemailer package

Send data to Amazon S3 using Mazaal AI's destination integration. See https://docs.Mazaal AI.com/destinations/s3/

Send Webhook and Payload