Connect Zendesk to Microsoft Entra ID

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.

Adds a member to a group Microsoft Entra ID. See the documentation

Creates a new group in Microsoft Entra ID. See the documentation

Deletes a group in Microsoft Entra ID. See the documentation

Get the user's manager information. Returns the user or organizational contact assigned as the user's manager. See the documentation

Get the user's Microsoft 365 groups (unified groups). Returns groups the user is a direct member of. See the documentation

List all groups in the organization (excluding dynamic distribution groups). See the documentation

List all users in the organization. By default returns only enabled accounts. See the documentation

Get the user's profile information. Returns the signed-in user's profile by default. See the documentation

Removes a member from a group Microsoft Entra ID. See the documentation

Searches for groups by name or description. See the documentation

Updates an existing group in Microsoft Entra ID. See the documentation

Updates an existing user in Microsoft Entra ID. See the documentation