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Connect Zendesk to Sendcloud

Automate workflows and sync data between Zendesk and Sendcloud with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Sendcloud?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 24 targeted actions in Sendcloud automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Sendcloud perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Sendcloud for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Sendcloud logo

Sendcloud

Triggers (5)

New Parcel Created

Emit new event each time a parcel is created.

polling
New Return Created

Emit new event each time a return is created.

polling
Parcel Status Changed

Emit new event each time a parcel status changes.

polling
Parcel Updated

Emit new event each time a parcel is updated.

polling
Return Updated

Emit new event each time a return is updated.

polling

Actions (24)

Bulk PDF Label Printing

Bulk PDF label printing. See the documentation

Create a Parcel

Creates a new parcel under your Sendcloud API credentials. See the documentation

Create Or Update Integration Shipment

Create or update an integration shipment. See the documentation

Create Return

Create a return. See the documentation

Get Current User

Get the authenticated user info. See the documentation

Get Label

Retrieve a label by parcel ID. See the documentation

Get Parcel

Retrieve a parcel by ID. See the documentation

Get Return

Retrieve a return by ID. See the documentation

Get Return Portal Settings

Get return portal settings for the current brand/user. See the documentation

Get Sender Address

Retrieve a sender address by ID. See the documentation

Get Service Point

Retrieve a service point by ID. See the documentation

Get Shipping Method

Retrieve a shipping method by ID. See the documentation

Get Tracking Info

Retrieve tracking information of a parcel. See the documentation

List Integration Shipments

List integration shipments. See the documentation

List Parcel Documents

List parcel documents. See the documentation

List Parcel Statuses

List parcel statuses. See the documentation

List Parcels

Retrieves a list of all the parcels under your API credentials. See the documentation

List Returns

List returns. See the documentation

List Sender Addresses

List sender addresses for the authenticated user. See the documentation

List Service Point Carriers

List carriers that support service points. See the documentation

List Service Points

List service points. See the documentation

List Shipping Methods

List shipping methods. See the documentation

Update a Parcel

Updates a parcel under your API credentials. See the documentation

Validate Return

Validate a return. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Sendcloud

Most Popular
ZendeskZendesk

Locale Updated

SendcloudSendcloud

Bulk PDF Label Printing

When Sendcloud trigger → Update Zendesk

Bi-directional
SendcloudSendcloud

New Parcel Created

ZendeskZendesk

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Zendesk and Sendcloud accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Sendcloud with 15 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Sendcloud in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Sendcloud with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Sendcloud logoZendesk logo

Reverse Integration Available

Also connect Sendcloud to Zendesk for bidirectional automation

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All Zendesk Integrations

Explore all available Zendesk connections

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All Sendcloud Integrations

Explore all available Sendcloud connections

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