Connect Zendesk to Bot for Slack

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.

Add an emoji reaction to a message. See the documentation

Archive a channel (Bot). See the documentation

Create a new channel (Bot). See the documentation

Delete a file (Bot). See the documentation

Delete a message (Bot). See the documentation

Find a user by matching against their email (Bot). See the documentation

Return information about a file (Bot). See the documentation

Invite a user to an existing channel (Bot). See the documentation

Return a list of all channels in a workspace (Bot). See the documentation

Return a list of files within a team (Bot). See the documentation

List all users in a User Group (Bot). See the documentation

Retrieve members of a channel (Bot). See the documentation

Retrieve a thread of messages posted to a conversation (Bot). See the documentation

Return a list of all users in a workspace (Bot). See the documentation

Send a message as a threaded reply (Bot). See postMessage or scheduleMessage docs here

Send a large message (more than 3000 characters) to a channel, group or user (Bot). See postMessage or scheduleMessage docs here

Send a message to a user, group, private channel or public channel (Bot). See postMessage or scheduleMessage docs here

Customize advanced setttings and send a message to a channel, group or user (Bot). See postMessage or scheduleMessage docs here

Send a message using Slack's Block Kit UI framework to a channel, group or user (Bot). See postMessage or scheduleMessage docs here

Change the description or purpose of a channel (Bot). See the documentation

Set the topic on a selected channel (Bot). See the documentation

Update the list of users for a User Group (Bot). See docs here

Update a message (Bot). See the documentation

Upload a file (Bot). See the documentation