Apps Pricing Blog Try it

Connect Zendesk to Telegram

Name: Zendesk to Telegram Integration
Availability: InStock

Automate workflows and sync data between Zendesk and Telegram with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect Zendesk & Telegram?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 24 targeted actions in Telegram automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Telegram perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Telegram for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Triggers (4)

New Bot Command Received (Instant)

Emit new event each time a Telegram Bot command is received.

webhook

New Channel Updates (Instant)

Emit new event each time a channel post is created or updated.

webhook

New Message Updates (Instant)

Emit new event each time a Telegram message is created or updated.

webhook

New Updates (Instant)

Emit new event for each new Telegram event.

webhook

Actions (24)

Create Chat Invite Link

Create an additional invite link for a chat, See the docs for more information

Delete a Message

Deletes a message. See the docs for more information

Edit a Media Message

Edits photo or video messages. See the docs for more information

Edit a Text Message

Edits text or game messages. See the docs for more information

Export Chat Invite Link

Generate a new primary invite link for a chat, See the docs for more information

Forward a Message

Forwards messages of any kind. See the docs for more information

Get the Number of Members in a Chat

Use this module to get the number of members in a chat. See the docs for more information

Kick a Chat Member

Use this method to kick a user from a group, a supergroup or channel. See the docs for more information

List Administrators In Chat

Use this module to get a list of administrators in a chat. See the docs for more information

List Chats

List available Telegram chats. See the docs for more information

List Commands Options

Retrieves available options for the Commands field.

List Updates

Retrieves a list of updates from the Telegram server. See the docs for more information

Pin a Message

Pins a message. See the docs for more information

Promote a Chat Member

Use this method to promote or demote a user in a supergroup or a channel. See the docs for more information

Restrict a Chat Member

Use this method to restrict a user in a supergroup. See the docs for more information

Send a Document/Image

Sends a document or an image to your Telegram Desktop application. See the docs for more information

Send a Photo

Sends a photo to your Telegram Desktop application. See the docs for more information

Send a Sticker

Sends a .webp sticker to you Telegram Desktop application. See the docs for more information

Send a Text Message or Reply

Sends a text message or a reply to your Telegram Desktop application. See the docs for more information

Send a Video

Sends a video file to your Telegram Desktop application. See the docs for more information

Send a Video Note

As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages. See the docs for more information

Send a Voice Message

Sends a voice message. See the docs for more information

Send an Album (Media Group)

Sends a group of photos or videos as an album. See the docs for more information

Send an Audio File

Sends an audio file to your Telegram Desktop application. See the docs for more information