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Connect Zendesk to Token Metrics

Automate workflows and sync data between Zendesk and Token Metrics with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Token Metrics?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 24 targeted actions in Token Metrics automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Token Metrics perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Token Metrics for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Token Metrics logo

Token Metrics

Actions (24)

Get AI Reports

Retrieve AI-generated reports providing comprehensive analyses of cryptocurrency tokens, including deep dives, investment analyses, and code reviews. See the documentation

Get Correlation

Get the Top 10 and Bottom 10 correlation of tokens with the top 100 market cap tokens. See the documentation

Get Crypto Investors

Get the latest list of crypto investors and their scores. See the documentation

Get Daily OHLCV

Get daily OHLCV (open, high, low, close, volume) data for tokens. See the documentation

Get Fundamental Grades

Get the latest Fundamental Grade insights for a token, including grade class, community score, exchange score, VC score, tokenomics score, and DeFi scanner score. See the documentation

Get Fundamental Grades Historical

Get historical Fundamental Grade insights for a token, including grade class, community score, exchange score, VC score, tokenomics score, and DeFi scanner score over time. See the documentation

Get Hourly OHLCV

Get hourly OHLCV (open, high, low, close, volume) data for tokens. See the documentation

Get Hourly Trading Signals

Get the hourly AI generated trading signals for long and short positions for all tokens. See the documentation

Get Indices

Get active and passive crypto indices with performance and market data. See the documentation

Get Indices Holdings

This endpoint returns the current holdings of the given Index, along with their respective weight in %. See the documentation

Get Indices Performance

The Indices Performance endpoint provides historical performance data for a given index, including cumulative return on investment (ROI) over time. This data is useful for analyzing index trends and evaluating investment performance. See the documentation

Get Market Metrics

Get the Market Analytics from Token Metrics. They provide insight into the full Crypto Market, including the Bullish/Bearish Market indicator. See the documentation

Get Moonshot Tokens

Get the AI-curated token picks (Moonshots) with high breakout potential based on grades, sentiment, volume, and on-chain data to help users trade smarter and faster. See the documentation

Get Price

Get token prices based on the provided token ids. See the documentation

Get Price Prediction

Get price prediction of a crypto asset under different market cap scenarios. See the documentation

Get Quantmetrics

Get the latest quantitative metrics for tokens. Note that Token Metrics pricing data starts on 2019-01-01 for most tokens. More historical data will be available soon. See the documentation

Get Resistance & Support

Get the historical levels of resistance and support for each token. See the documentation

Get Scenario Analysis

Get the price prediction based on different Crypto Market scenario. See the documentation

Get Technology Grades

Get Technology Grade insights for a token, including activity score, security score, repository score, collaboration score, and DeFi scanner score. See the documentation

Get Technology Grades Historical

Get historical Technology Grade data for a token, including activity score, security score, repository score, collaboration score, and DeFi scanner score over time. See the documentation

Get TM Grades

Get the latest TM Grade for a token, including trader grade change, quant grade, signals, momentum, and 24-hour percentage changes for both TM Grade and Trader Grade. See the documentation

Get TM Grades Historical

Get historical TM Grade data for a token, including trader grade change, quant grade, signals, momentum, and 24-hour percentage changes for both TM Grade and Trader Grade over time. See the documentation

Get Tokens

Get the list of coins and their associated TOKEN_ID supported by Token Metrics, along with key market data such as contract address, current price, market cap, trading volume, supply metrics, and 24-hour price change. See the documentation

Get Top Market Cap Tokens

Get the list of coins for top market cap. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Token Metrics

Most Popular
ZendeskZendesk

Locale Updated

Token MetricsToken Metrics

Get AI Reports

How It Works

1

Connect Apps

Authenticate your Zendesk and Token Metrics accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Token Metrics with 10 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Token Metrics in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Token Metrics with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Token Metrics to Zendesk for bidirectional automation

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All Zendesk Integrations

Explore all available Zendesk connections

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All Token Metrics Integrations

Explore all available Token Metrics connections

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