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Connect Zendesk to Zoom Admin

Automate workflows and sync data between Zendesk and Zoom Admin with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Zendesk & Zoom Admin?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 24 targeted actions in Zoom Admin automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Zoom Admin perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Zoom Admin for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

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New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

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New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

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Zoom Admin

Triggers (12)

Account Created

Emits an event each time a sub-account is created in your master account

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Custom Events

Listen for any events tied to your Zoom account

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Meeting Started

Emits an event each time a meeting starts in your Zoom account

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Account Updated

Emits an event each time your master account or sub-account profile is updated

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Recording Completed

Emits an event each time a recording is ready for viewing in your Zoom account

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User Deleted

Emits an event each time a user is deleted in your Zoom account

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Meeting Created

Emits an event each time a meeting is created in your Zoom account

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Meeting Deleted

Emits an event each time a meeting is deleted in your Zoom account

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User Updated

Emits an event each time a user's settings are updated in your Zoom account

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Webinar Created

Emits an event each time a webinar is created in your Zoom account

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Account Settings Updated

Emits an event each time your master account or sub-account settings are updated

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Changes to Webinar Panelists

Emit new event every time a panelist is added or removed from a webinar, or any time their details change

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Actions (24)

Add meeting registrant

Register a participant for a meeting. See the documentation

Add webinar panelist

Register a panelist for a webinar. See the documentation

Add webinar registrant

Register a participant for a webinar. See the documentation

Create a meeting

Create a new room in zoom. See the documentation

Create Webinar

Create a webinar for an user. See the documentation

Delete Cloud Recording

Remove a recording from a meeting or webinar. See the documentation

Delete meeting

Delete a meeting. See the documentation

Delete webinar

Delete a webinar. See the documentation

Delete webinar panelist

Remove a panelist from a webinar. See the documentation

End meeting

End a meeting for a user. See the documentation

Get Meeting

Retrieve the details of a meeting. See the documentation

Get meeting recordings

Get all recordings of a meeting. See the documentation

Get Meeting Transcript

Get the transcript of a meeting. See the documentation

Get Webinar

Retrieve the details of a webinar. See the documentation

List Account Call Logs

Returns an account's new edition call logs. See the documentation

List Cloud Recordings

Search cloud recordings from a meeting or webinar. See the documentation

List meeting registrants

List all users who have registered for a meeting. See the documentation

List meetings

List all meetings. See the documentation

List Past Meeting Participants

List all participants of a past meeting. See the documentation

List User Cloud Recordings

Search cloud recordings from a user. See the documentation

List users

List all users. See the documentation

List Webinar Participants

Use this API to list all the participants who attended a webinar hosted in the past. See the documentation

List webinar registrants

List all users that have registered for a webinar. See the documentation

List Webinars

List all webinars for a user. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Zendesk trigger → Create/Update in Zoom Admin

Most Popular
ZendeskZendesk

Locale Updated

Zoom AdminZoom Admin

Add meeting registrant

When Zoom Admin trigger → Update Zendesk

Bi-directional
Zoom AdminZoom Admin

Account Created

ZendeskZendesk

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Zendesk and Zoom Admin accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Zendesk and Zoom Admin with 22 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Zendesk and Zoom Admin in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Zendesk and Zoom Admin with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zoom Admin to Zendesk for bidirectional automation

View Integration
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All Zendesk Integrations

Explore all available Zendesk connections

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All Zoom Admin Integrations

Explore all available Zoom Admin connections

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