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Connect Asana to Zendesk

Automate workflows and sync data between Asana and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Asana & Zendesk?

Intelligent Automation Workflows

Leverage 12 available triggers from Asana to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Asana and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Asana and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Asana logo

Asana

Triggers (12)

New Project Added To Workspace (Instant)

Emit new event for each new project added to a workspace.

webhook
New Story Added To Project (Instant)

Emit new event for each story added to a project.

webhook
New Subtask (Instant)

Emit new event for each subtask added to a project.

webhook
New Completed Task (Instant)

Emit new event for each task completed in a project.

webhook
New Tag

Emit new event for each tag created in a workspace.

polling
New Tag Added To Task (Instant)

Emit new event for each new tag added to a task.

webhook
New Tags added to any task (Instant)

Emit new event each time a tag is added to any task, optionally filtering by a given set of tags.

webhook
New Task (Instant)

Emit new event for each task added to a project. See docs here

webhook
New Task Assigned in Project (Instant)

Emit new event each time a task is assigned, reassigned or unassigned.

webhook
New Task Field Updated In Project (Instant)

Emit new event whenever given task fields are updated.

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New Task Updated In Project (Instant)

Emit new event for each update to a task.

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New Team

Emit new event for each team added to an organization.

polling

Actions (20)

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project. See the documentation

Create Project

Create a new project in a workspace or team. See the documentation

Create Subtask

Creates a new subtask and adds it to the parent task. See the documentation

Create Task

Creates a new task. See the documentation

Create Task Comment

Adds a comment to a task. See the documentation

Create Task from Template

Creates a new task from a task template. See the documentation

Delete Task

Deletes a specific and existing task. See the documentation

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task. See the documentation

Get list of user projects

Return list of projects given the user and workspace gid. See the documentation

Get Tasks From Task List

Returns tasks from the user's personal **My Tasks** inbox — NOT a project task list. Use this when the user asks for 'my tasks', 'my task list', or 'My Tasks'. Only a workspace GID is needed; no project GID required. See the documentation

List Organizations Options

Retrieves available options for the Organizations field.

List Task Stories

List stories (including comments) for a task. See the documentation

List Teams

Retrieves all teams in a specified Asana workspace. Use this action to discover available teams for creating projects, adding team members, or organizing work by department. Requires a workspace GID, which you can obtain from the **List Workspaces** action. The authenticated user must have access to the workspace; only teams visible to the user are returned. Results are paginated (default 25, max 100 per page); use the returned offset token to fetch additional pages. To include optional fields like description, visibility, or access levels, specify them in Opt Fields. Consider following up with **Create Project** to create a project under a team, or **List Users** to find team members. See the documentation

List Users

Retrieves all users in a specified Asana workspace. Use this action to populate assignee choices for tasks, verify workspace membership, or audit user access. Requires a workspace GID, which you can obtain from the **List Workspaces** action. The authenticated user must have access to the workspace. Results are paginated; use the returned offset token to fetch additional pages. To include optional fields like email or photo, specify them in Opt Fields. Consider following up with **Create Task** or **Update Task** to assign work to the retrieved users. See the documentation

List Workspaces

List workspaces available to the authenticated Asana account. Use this when you need a workspace GID before running **List Teams** or other workspace-scoped actions. optFields can include optional workspace properties such as email_domains and is_organization; leave offset empty for the first page and pass a returned offset token (for example, 3:0:abcdef123456) to fetch the next page. See the documentation

Search Projects

Finds an existing project. See the documentation

Search Sections

Searches for a section by name within a particular project. See the documentation

Search Tasks

Searches for a Task by name within a Project. See the documentation

Search Tasks Premium

Searches for a task by name, assignee, section, project, completed since, and modified since. Requires a Premium Asana account. See the documentation

Update Task

Updates a specific and existing task. See the documentation

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

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Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

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Ticket Updated (Instant)

Emit new event when a ticket has been updated

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Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Asana trigger → Create/Update in Zendesk

Most Popular
AsanaAsana

New Project Added To Workspace (Instant)

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update Asana

Bi-directional
ZendeskZendesk

Locale Updated

AsanaAsana

Add Task To Section

How It Works

1

Connect Apps

Authenticate your Asana and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Asana and Zendesk with 22 public triggers available for instant updates.

Automated Actions

Execute 44 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Asana and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Asana and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zendesk to Asana for bidirectional automation

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All Asana Integrations

Explore all available Asana connections

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All Zendesk Integrations

Explore all available Zendesk connections

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