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Connect Bugsnag to LiveAgent

Use 3 documented Bugsnag triggers to run 10 documented LiveAgent actions.

3 source triggers
10 target actions
Reverse direction supported

Why Connect Bugsnag & LiveAgent?

Start with a Bugsnag event

Choose from 3 documented triggers, including New Error Created, New Error Occurrence, New Release Created.

Run a LiveAgent action

Send the event into one of 10 documented actions, such as Add Tag to Ticket, Create Customer, Get Agent.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Bugsnag

Triggers (3)

New Error Created

Emit new event when a new error occurs in a selected project.

polling
New Error Occurrence

Emit new event when an existing error receives a new occurrence.

polling
New Release Created

Emit new event when a new release version is deployed to a selected project.

polling

Actions (3)

Create Project

Create a new project for a specific organization in Bugsnag. See the documentation

List Organization ID Options

Retrieves available options for the Organization ID field.

Update Error Severity

Update an the severity status of an error in Bugsnag. See the documentation

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LiveAgent

Triggers (1)

New Customer

Emit new event on each new customer.

polling

Actions (10)

Add Tag to Ticket

Add a tag to a ticket. See the documentation

Create Customer

Creates a customer. See the documentation

Get Agent

Retrieves agent info and auth token. See the documentation

Get Ticket

Get a ticket. See the documentation

List Agent ID Options

Retrieves available options for the Agent ID field.

List Group ID Options

Retrieves available options for the Group ID field.

List Tags

Lists all tags. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Tickets

Lists all tickets. See the documentation

Update Ticket Status

Update the status of a ticket. See the documentation

Integration Features

3 documented Bugsnag triggers
10 documented LiveAgent actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported LiveAgent to Bugsnag direction

Capability Examples

Bugsnag trigger → LiveAgent action

Catalog example
BugsnagBugsnag

New Error Created

LiveAgentLiveAgent

Add Tag to Ticket

LiveAgent trigger → Bugsnag action

Reverse direction
LiveAgentLiveAgent

New Customer

BugsnagBugsnag

Create Project

How It Works

1

Connect Apps

Authenticate your Bugsnag and LiveAgent accounts

2

Choose a Trigger

Select a documented Bugsnag event

3

Choose an Action

Select the documented LiveAgent operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 3 documented Bugsnag triggers.

Automated Actions

Run one of 10 documented LiveAgent actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect LiveAgent to Bugsnag for bidirectional automation

View Integration
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All Bugsnag Integrations

Explore all available Bugsnag connections

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All LiveAgent Integrations

Explore all available LiveAgent connections

View All Integrations

Ready to Connect Bugsnag & LiveAgent?

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