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Connect Calendly to Help Scout

Use 4 documented Calendly triggers to run 12 documented Help Scout actions.

4 source triggers
12 target actions
Reverse direction supported
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Why Connect Calendly & Help Scout?

Start with a Calendly event

Choose from 4 documented triggers, including New Event Scheduled, New Invitee Canceled, New Invitee Created.

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Calendly

Triggers (4)

New Event Scheduled

Emit new event when a event is scheduled.

polling
New Invitee Canceled

Emit new event when an event is canceled.

polling
New Invitee Created

Emit new event when a new event is scheduled.

polling
New Routing Form Submission Created

Emit new event when a new routing form submission is created.

polling

Actions (7)

Create a Scheduling Link

Creates a single-use scheduling link. See the documentation

Create Invitee No Show

Marks an Invitee as a No Show in Calendly. See the documentation.

Get Event

Gets information about an Event associated with a URI. See the documentation.

List Event Invitees

List invitees for an event. See the documentation

List Events

List events for an user. See the documentation

List User Availability Schedules

List the availability schedules of the given user. See the documentation

List Webhook Subscriptions

Get a list of Webhook Subscriptions for an Organization or User with a UUID.

Help Scout logo

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook
New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook
New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook
New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook
New Customer Added (Instant)

Emit new event when a new customer is added.

webhook
New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook
New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

4 documented Calendly triggers
12 documented Help Scout actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Help Scout to Calendly direction

Capability Examples

Calendly trigger → Help Scout action

Catalog example
CalendlyCalendly

New Event Scheduled

Help ScoutHelp Scout

Add Note to Conversation

Help Scout trigger → Calendly action

Reverse direction
Help ScoutHelp Scout

Conversation Status Updated (Instant)

CalendlyCalendly

Create a Scheduling Link

How It Works

1

Connect Apps

Authenticate your Calendly and Help Scout accounts

2

Choose a Trigger

Select a documented Calendly event

3

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented Calendly triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Help Scout to Calendly for bidirectional automation

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All Calendly Integrations

Explore all available Calendly connections

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All Help Scout Integrations

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