Connect Help Scout to OpenAI (ChatGPT)

Use 7 documented Help Scout triggers to run 24 documented OpenAI (ChatGPT) actions.

7 source triggers

24 target actions

Reverse direction supported

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Why Connect Help Scout & OpenAI (ChatGPT)?

Start with a Help Scout event

Choose from 7 documented triggers, including Conversation Status Updated (Instant), New Agent Reply (Instant), New Conversation Assigned (Instant).

Run a OpenAI (ChatGPT) action

Send the event into one of 24 documented actions, such as Chat, Chat using Web Search, Chat using Functions.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

OpenAI (ChatGPT)

Triggers (4)

New Batch Completed

Emit new event when a new batch is completed in OpenAI. See the documentation

polling

New File Created

Emit new event when a new file is created in OpenAI. See the documentation

polling

New Fine Tuning Job Created

Emit new event when a new fine-tuning job is created in OpenAI. See the documentation

polling

New Run State Changed

Emit new event every time a run changes its status. See the documentation

polling

Actions (24)

Chat

The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation

Chat using Web Search

Chat using the web search tool. See the documentation

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. See the documentation

Chat using File Search

Chat with your files knowledge base (vector stores). See the documentation

Summarize Text

Summarizes text using the Chat API. See the documentation

Classify Items into Categories

Classify items into specific categories using the Chat API. See the documentation

Translate Text (Whisper)

Translate text from one language to another using the Chat API. See the documentation

Create Transcription

Transcribes audio into the input language. See the documentation

Create Image (Dall-E)

Creates an image given a prompt returning a URL to the image. See the documentation

Create Embeddings

Get a vector representation of a given input that can be easily consumed by machine learning models and algorithms. See the documentation

Create Completion (Send Prompt)

OpenAI recommends using the **Chat** action for the latest gpt-3.5-turbo API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older /completions API. See the documentation

Analyze Image Content

Send a message or question about an image and receive a response. See the documentation

Cancel Run (Assistants)

Cancels a run that is in progress. See the documentation

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation. See the documentation

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools. See the documentation.

Convert Text to Speech (TTS)

Generates audio from the input text. See the documentation

Create Assistant

Creates an assistant with a model and instructions. See the documentation

Create Batch

Creates and executes a batch from an uploaded file of requests. See the documentation

Create Fine Tuning Job

Creates a job that fine-tunes a specified model from a given dataset. See the documentation

Create Moderation

Classifies if text is potentially harmful. See the documentation

Create Thread (Assistants)

Creates a thread with optional messages and metadata, and optionally runs the thread using the specified assistant. See the documentation

Create Vector Store

Create a vector store. See the documentation

Create Vector Store File

Create a vector store file. See the documentation

Delete File

Deletes a specified file from OpenAI. See the documentation

Integration Features

7 documented Help Scout triggers

24 documented OpenAI (ChatGPT) actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported OpenAI (ChatGPT) to Help Scout direction

Capability Examples

Help Scout trigger → OpenAI (ChatGPT) action

Catalog example

Help Scout

Conversation Status Updated (Instant)

OpenAI (ChatGPT)

Chat

OpenAI (ChatGPT) trigger → Help Scout action

Reverse direction

OpenAI (ChatGPT)

New Batch Completed

Help Scout

Add Note to Conversation

How It Works

Connect Apps

Authenticate your Help Scout and OpenAI (ChatGPT) accounts

Choose a Trigger

Select a documented Help Scout event

Choose an Action

Select the documented OpenAI (ChatGPT) operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 7 documented Help Scout triggers.

Automated Actions

Run one of 24 documented OpenAI (ChatGPT) actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect OpenAI (ChatGPT) to Help Scout for bidirectional automation

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Connect Help Scout to OpenAI (ChatGPT)

Why Connect Help Scout & OpenAI (ChatGPT)?

Start with a Help Scout event

Run a OpenAI (ChatGPT) action

Map and review the workflow

Available Triggers & Actions

Help Scout

Triggers (7)

Actions (12)

OpenAI (ChatGPT)

Triggers (4)

Actions (24)

Integration Features

Capability Examples

Help Scout trigger → OpenAI (ChatGPT) action

OpenAI (ChatGPT) trigger → Help Scout action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Help Scout to OpenAI (ChatGPT) direction supported?

Which Help Scout triggers are available?

Which OpenAI (ChatGPT) actions are available?

Can I also connect OpenAI (ChatGPT) to Help Scout?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Help Scout Integrations

All OpenAI (ChatGPT) Integrations

Popular Integrations

More OpenAI (ChatGPT) Integrations

Ready to Connect Help Scout & OpenAI (ChatGPT)?