Connect Help Scout to Google Drive

Use 7 documented Help Scout triggers to run 24 documented Google Drive actions.

7 source triggers

24 target actions

Reverse direction supported

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Why Connect Help Scout & Google Drive?

Start with a Help Scout event

Choose from 7 documented triggers, including Conversation Status Updated (Instant), New Agent Reply (Instant), New Conversation Assigned (Instant).

Run a Google Drive action

Send the event into one of 24 documented actions, such as Add Comment, Copy File, Create Folder.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Google Drive

Triggers (12)

Changes to Files in Drive

Emit new event when a change is made to one of the specified files. See the documentation

polling

Changes to Specific Files

Watches for changes to specific files, emitting an event when a change is made to one of those files. To watch for changes to shared drive files, use the **Changes to Specific Files (Shared Drive)** source instead.

polling

Changes to Specific Files (Shared Drive)

Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files

polling

New Access Proposal

Emit new event when a new access proposal is requested in Google Drive

polling

New Files (Instant)

Emit new event when a new file is added in your linked Google Drive

webhook

New Files (Polling)

Emit new event when a new file is added in your linked Google Drive

polling

New Files (Shared Drive)

Emit new event when a new file is added in your shared Google Drive

polling

New or Modified Comments (Instant)

Emit new event when a comment is created or modified in the selected file

webhook

New or Modified Comments (Polling)

Emit new event when a comment is created or modified in the selected file

polling

New or Modified Files (Instant)

Emit new event when a file in the selected Drive is created, modified or trashed.

webhook

New or Modified Files (Polling)

Emit new event when a file in the selected Drive is created, modified or trashed. See the documentation

polling

New or Modified Folders (Instant)

Emit new event when a folder is created or modified in the selected Drive

webhook

Actions (24)

Add Comment

Add an unanchored comment to a Google Doc (general feedback, no text highlighting). See the documentation

Copy File

Create a copy of the specified file. See the documentation for more information

Create Folder

Create a new empty folder. See the documentation for more information

Create New File From Template

Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action. See documentation

Create New File From Text

Create a new file from plain text. See the documentation for more information

Create Shared Drive

Create a new shared drive. See the documentation for more information

Delete Comment

Delete a specific comment (Requires ownership or permissions). See the documentation

Delete File

Permanently delete a file or folder without moving it to the trash. See the documentation for more information

Delete Reply

Delete a reply on a specific comment. See the documentation for more information

Delete Shared Drive

Delete a shared drive without any content. See the documentation for more information

Download File

Download a file from Google Drive to the /tmp directory or return its contents as a buffer. Use to fetch a file's contents for processing in downstream steps — e.g., parsing a CSV, extracting text from a PDF, or re-uploading to another service. For Google Workspace files (Docs, Sheets, Slides, Drawings, Apps Script), exports to an Office-compatible format by default: Docs → .docx, Sheets → .xlsx, Slides → .pptx, Drawings → PNG, Apps Script → JSON. Pass mimeType to force a specific format. Shortcuts are resolved to their target automatically. Folders, Forms, and My Maps cannot be downloaded via this action. See the documentation

Find File

Search for a specific file by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Folder

Search for a specific folder by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Forms

List Google Form documents or search for a Form by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Find Spreadsheets

Search for a specific spreadsheet by name. The Search Name field uses Google Drive's tokenized full-text matching — pass a distinctive word or short phrase rather than the full title when the name contains special characters like & or '. See the documentation for more information

Get Comment By ID

Get comment by ID on a specific file. See the documentation for more information

Get Current User

Retrieve Google Drive account metadata for the authenticated user via about.get, including display name, email, permission ID, and storage quota. Useful when flows or agents need to confirm the active Google identity or understand available storage. See the documentation.

Get File By ID

Get info on a specific file. See the documentation for more information

Get Folder ID for a Path

Retrieve a folderId for a path. See the documentation for more information

Get Reply By ID

Get reply by ID on a specific comment. See the documentation for more information

Get Shared Drive

Get metadata for one or all shared drives. See the documentation for more information

Is Folder Ancestor

Check if a specific folder is anywhere in the parent hierarchy of a file or folder. See the documentation

List Access Proposals

List access proposals for a file or folder. See the documentation