Connect Help Scout to Stripe

Use 7 documented Help Scout triggers to run 24 documented Stripe actions.

7 source triggers

24 target actions

Reverse direction supported

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Why Connect Help Scout & Stripe?

Start with a Help Scout event

Choose from 7 documented triggers, including Conversation Status Updated (Instant), New Agent Reply (Instant), New Conversation Assigned (Instant).

Run a Stripe action

Send the event into one of 24 documented actions, such as Cancel A Payment Intent, Cancel Or Reverse A Payout, Cancel Subscription.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Stripe

Triggers (11)

New Custom Webhook Events

Emit new event on each webhook event

webhook

Canceled Subscription

Emit new event for each new canceled subscription

polling

New Abandoned Cart

Emit new event when a customer abandons their cart.

polling

New Customer

Emit new event for each new customer

polling

New Dispute

Emit new event for each new dispute

polling

New Failed Invoice Payment

Emit new event for each new failed invoice payment

polling

New Failed Payment

Emit new event for each new failed payment

polling

New Invoice

Emit new event for each new invoice

polling

New Payment

Emit new event for each new payment

polling

New Subscription

Emit new event for each new subscription

polling

Subscription Updated

Emit new event on a new subscription is updated

polling

Actions (24)

Cancel A Payment Intent

Cancel a PaymentIntent. See the documentation.

Cancel Or Reverse A Payout

Cancel a pending payout or reverse a paid payout. See the documentation here and here

Cancel Subscription

Cancel a subscription. See the documentation

Capture a Payment Intent

Capture the funds of an existing uncaptured payment intent. See the documentation.

Confirm A Payment Intent

Confirm that your customer intends to pay with current or provided payment method. See the documentation.

Create a Customer

Create a customer. See the documentation.

Create a Payment Intent

Create a payment intent. See the documentation.

Create a Payout

Create a payout. See the documentation.

Create A Refund

Create a refund. See the documentation.

Create a Usage Record

With metered billing, you charge your customers based on their consumption of your service during the billing cycle, instead of explicitly setting quantities. Use this action to create a usage record for metered billing. See the docs for more information

Create Billing Meter

Creates a billing meter. See the documentation.

Create Invoice

Create an invoice. See the documentation.

Create Invoice Line Item

Add a line item to an invoice. See the documentation.

Create Price

Creates a new price for an existing product. The price can be recurring or one-time. See the documentation

Create Product

Creates a new product object in Stripe. See the documentation.

Create Subscription

Create a subscription. See the documentation.

Delete a Customer

Delete a customer. See the documentation.

Delete Invoice Line Item

Delete a line item from an invoice. See the documentation.

Delete Or Void Invoice

Delete a draft invoice, or void a non-draft or subscription invoice. See the documentation.

Finalize Draft Invoice

Finalize a draft invoice. See the documentation.

List Balance History

List all balance transactions. By default returns an array of transaction objects (auto-paginated up to Limit). Set Return Pagination Info to true to instead receive { data, has_more, next_starting_after } for a single Stripe page (max 100 per call) — pass next_starting_after as Starting After on the next call to iterate. See the documentation.

List Customers

Find or list customers. By default returns an array of customer objects (auto-paginated up to Limit). Set Return Pagination Info to true to instead receive { data, has_more, next_starting_after } for a single Stripe page (max 100 per call) — pass next_starting_after as Starting After on the next call to iterate. See the documentation.

List Invoices

Find or list invoices. By default returns an array of invoice objects (auto-paginated up to Limit). Set Return Pagination Info to true to instead receive { data, has_more, next_starting_after } for a single Stripe page (max 100 per call) — pass next_starting_after as Starting After on the next call to iterate. See the documentation.

List Payment Intents

Retrieves a list of payment intents that were previously created. By default returns an array of payment intent objects (auto-paginated up to Limit). Set Return Pagination Info to true to instead receive { data, has_more, next_starting_after } for a single Stripe page (max 100 per call) — pass next_starting_after as Starting After on the next call to iterate. See the documentation.