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Connect ChatBot to Twilio

Automate workflows and sync data between ChatBot and Twilio with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect ChatBot & Twilio?

Intelligent Automation Workflows

Leverage 1 available triggers from ChatBot to execute 24 targeted actions in Twilio automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps ChatBot and Twilio perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between ChatBot and Twilio for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

ChatBot logo

ChatBot

Triggers (1)

New Event

Emit new event for event received. *Need to be configured in the ChatBot UI flow to emit events*. See docs here

webhook

Actions (2)

Create User

Creates new user. See docs here

Get Users

Get a list of users. See docs here

Twilio logo

Twilio

Triggers (5)

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

webhook
New Call (Instant)

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

webhook
New Phone Number

Emit new event when you add a new phone number to your account

polling
New Recording

Emit new event when a new call recording is created

polling
New Transcript Created

Emit new event when a new call transcript is created

polling

Actions (24)

Make a Phone Call

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

Check Verification Token

Check if user-provided token is correct. See the documentation

Create Verification Service

Create a verification service for sending SMS verifications. See the documentation

Delete Call

Remove a call record from your account. See the documentation

Delete Message

Delete a message record from your account. See the documentation

Download Recording Media

Download a recording media file. See the documentation

Get Call

Return call resource of an individual call. See the documentation

Get Message

Return details of a message. See the documentation

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs. See the documentation

List Application SID Options

Retrieves available options for the Application SID field.

List Call ID Options

Retrieves available options for the Call ID field.

List Calls

Return a list of calls associated with your account. See the documentation

List From Options

Retrieves available options for the From field.

List Incoming Phone Number Options

Retrieves available options for the Incoming Phone Number field.

List Message Media

Return a list of media associated with your message. See the documentation

List Messages

Return a list of messages associated with your account. See the documentation

List Parent Call SID Options

Retrieves available options for the Parent Call SID field.

List Recording ID Options

Retrieves available options for the Recording ID field.

List Service SID Options

Retrieves available options for the Service SID field.

List Transcript SIDs Options

Retrieves available options for the Transcript SIDs field.

List Transcripts

Return a list of transcripts. See the documentation

Phone Number Lookup

Lookup information about a phone number. See the documentation for more information

Send Message

Send an SMS text with optional media files. See the documentation

Send SMS Verification

Send an SMS verification to a phone number. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When ChatBot trigger → Create/Update in Twilio

Most Popular
ChatBotChatBot

New Event

TwilioTwilio

Make a Phone Call

When Twilio trigger → Update ChatBot

Bi-directional
TwilioTwilio

New Incoming SMS (Instant)

ChatBotChatBot

Create User

How It Works

1

Connect Apps

Authenticate your ChatBot and Twilio accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between ChatBot and Twilio with 6 public triggers available for instant updates.

Automated Actions

Execute 26 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect ChatBot and Twilio in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between ChatBot and Twilio with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Twilio logoChatBot logo

Reverse Integration Available

Also connect Twilio to ChatBot for bidirectional automation

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All Twilio Integrations

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Ready to Connect ChatBot & Twilio?

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