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Connect Crisp to Microsoft Teams

Use 3 documented Crisp triggers to run 12 documented Microsoft Teams actions.

3 source triggers
12 target actions
Reverse direction supported
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Why Connect Crisp & Microsoft Teams?

Start with a Crisp event

Choose from 3 documented triggers, including Conversation Resolved, New Contact Created, New Conversation Created.

Run a Microsoft Teams action

Send the event into one of 12 documented actions, such as Create Channel, Get Chat Message, Get Current User.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Crisp logo

Crisp

Triggers (3)

Conversation Resolved

Emit new event when a conversation is resolved

polling
New Contact Created

Emit new event when a new contact is created

polling
New Conversation Created

Emit new event when a new conversation is created

polling

Actions (5)

Add User Event

Add a user event. See the documentation

Create Contact

Create a new contact. See the documentation

Create Conversation

Create a new conversation and sends a message. See the documentation

List Person ID Options

Retrieves available options for the Person ID field.

Update Contact

Update a contact. See the documentation

Microsoft Teams logo

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling
New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling
New Chat

Emit new event when a new chat is created. See the documentation

polling
New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling
New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling
New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Integration Features

3 documented Crisp triggers
12 documented Microsoft Teams actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Microsoft Teams to Crisp direction

Capability Examples

Crisp trigger → Microsoft Teams action

Catalog example
CrispCrisp

Conversation Resolved

Microsoft TeamsMicrosoft Teams

Create Channel

Microsoft Teams trigger → Crisp action

Reverse direction
Microsoft TeamsMicrosoft Teams

New Channel

CrispCrisp

Add User Event

How It Works

1

Connect Apps

Authenticate your Crisp and Microsoft Teams accounts

2

Choose a Trigger

Select a documented Crisp event

3

Choose an Action

Select the documented Microsoft Teams operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 3 documented Crisp triggers.

Automated Actions

Run one of 12 documented Microsoft Teams actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Microsoft Teams to Crisp for bidirectional automation

View Integration
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All Crisp Integrations

Explore all available Crisp connections

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All Microsoft Teams Integrations

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