Connect GitLab to Zendesk

Name: GitLab to Zendesk Integration
Availability: InStock

Automate workflows and sync data between GitLab and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect GitLab & Zendesk?

Intelligent Automation Workflows

Leverage 10 available triggers from GitLab to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps GitLab and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between GitLab and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

GitLab

Triggers (10)

New Commit (Instant)

Emit new event when a new commit is pushed to a branch

webhook

New Branch (Instant)

Emit new event when a new branch is created

webhook

New Project

Emit new event when a project (i.e. repository) is created

polling

New Audit Event (Instant)

Emit new event when a new audit event is created

webhook

New Commit Comment (Instant)

Emit new event when a commit receives a comment

webhook

New Issue (Instant)

Emit new event when an issue is created in a project

webhook

New Mention (Instant)

Emit new event when you are @mentioned in a new commit, comment, issue or pull request

webhook

New Merge Request (Instant)

Emit new event when a merge request is created

webhook

New Milestone

Emit new event when a milestone is created in a project

polling

New Review Request (Instant)

Emit new event when a reviewer is added to a merge request

webhook

Actions (15)

Create Branch

Create a new branch in the repository. See the documentation

Create Epic

Creates a new epic. See the documentation

Create issue

Creates a new issue. See the documentation

Get Issue

Gets a single issue from repository. See the documentation

Get Repo Branch

Get a single project repository branch. See the documentation

List Commits

List commits in a repository branch. See the documentation

List Group ID Options

Retrieves available options for the Group ID field.

List Group Path Options

Retrieves available options for the Group Path field.

List Groups

List all groups. See the documentation

List Project ID Options

Retrieves available options for the Project ID field.

List Project Members

List all members of a project. See the documentation

List Repo Branches

Get a list of repository branches from a project. See the documentation

Search Issues

Search for issues in a repository with a query. See the documentation

Update Epic

Updates an epic. See the documentation

Update Issue

Updates an existing project issue. See the documentation

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.