Connect Google Calendar to Help Scout

Use 7 documented Google Calendar triggers to run 12 documented Help Scout actions.

7 source triggers

12 target actions

Reverse direction supported

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Why Connect Google Calendar & Help Scout?

Start with a Google Calendar event

Choose from 7 documented triggers, including New Upcoming Event Alert, New Created or Updated Event (Instant), New Calendar Created.

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Google Calendar

Triggers (7)

New Upcoming Event Alert

Emit new event based on a time interval before an upcoming event in the calendar.

polling

New Created or Updated Event (Instant)

Emit new event when a Google Calendar events is created or updated (does not emit cancelled events)

webhook

New Calendar Created

Emit new event when a calendar is created.

polling

New Event Matching a Search

Emit new event when a Google Calendar event is created that matches a search

polling

New Cancelled Event

Emit new event when a Google Calendar event is cancelled or deleted

polling

New Ended Event

Emit new event when a Google Calendar event ends

polling

New Upcoming Event Alert (Polling)

Emit new event based on a time interval before an upcoming event in the calendar. See the documentation

polling

Actions (17)

Add Attendees To Event

Add attendees to an existing event. See the documentation

Add Quick Event

Create a quick event to the Google Calendar. See the documentation

Create Event

Create an event in a Google Calendar. See the documentation

Delete an Event

Delete an event from a Google Calendar. See the documentation

Get Current User

Retrieve information about the authenticated Google Calendar account, including the primary calendar (summary, timezone, ACL flags), a list of accessible calendars, user-level settings (timezone, locale, week start), and the color palette that controls events and calendars. Ideal for confirming which calendar account is in use, customizing downstream scheduling, or equipping LLMs with the user’s context (timezones, available calendars) prior to creating or updating events. See the documentation.

Get Date Time

Get current date and time for use in Google Calendar actions. Useful for agents that need datetime awareness and timezone context before calling other Google Calendar tools.

List Calendars

Retrieve a list of calendars from Google Calendar. See the documentation

List Color ID Options

Retrieves available options for the Color ID field.

List Event Instances

Retrieve instances of a recurring event. See the documentation

List Events

Retrieve a list of event from the Google Calendar. See the documentation

Respond to Event Invitation

Accept, decline, or tentatively accept a Google Calendar event invitation on behalf of the authenticated user. Use this when you need to RSVP to an event. You can identify the event by its exact eventId or by eventName (searches upcoming events by title). If both are provided, eventId takes precedence. The calendarId defaults to primary (the user's main calendar). See the documentation

Retrieve Calendar Details

Retrieve calendar details of a Google Calendar. See the documentation

Retrieve Event Details

Retrieve event details from Google Calendar. See the documentation

Retrieve Free/Busy Calendar Details

Retrieve free/busy calendar details from Google Calendar. See the documentation

Update Event

Update an event from Google Calendar. See the documentation

Update Event Instance

Update a specific instance of a recurring event. Changes apply only to the selected instance. See the documentation

Update Following Event Instances

Update all instances of a recurring event following a specific instance. This creates a new recurring event starting from the selected instance. See the documentation

Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook

New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook

New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook

New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook

New Customer Added (Instant)

Emit new event when a new customer is added.

webhook

New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook

New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

7 documented Google Calendar triggers

12 documented Help Scout actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Help Scout to Google Calendar direction

Capability Examples

Google Calendar trigger → Help Scout action

Catalog example

Google Calendar

New Upcoming Event Alert

Help Scout

Add Note to Conversation

Help Scout trigger → Google Calendar action

Reverse direction

Help Scout

Conversation Status Updated (Instant)

Google Calendar

Add Attendees To Event

How It Works

Connect Apps

Authenticate your Google Calendar and Help Scout accounts

Choose a Trigger

Select a documented Google Calendar event

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 7 documented Google Calendar triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Help Scout to Google Calendar for bidirectional automation

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All Help Scout Integrations

Explore all available Help Scout connections

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Connect Google Calendar to Help Scout

Why Connect Google Calendar & Help Scout?

Start with a Google Calendar event

Run a Help Scout action

Map and review the workflow

Available Triggers & Actions

Google Calendar

Triggers (7)

Actions (17)

Help Scout

Triggers (7)

Actions (12)

Integration Features

Capability Examples

Google Calendar trigger → Help Scout action

Help Scout trigger → Google Calendar action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Google Calendar to Help Scout direction supported?

Which Google Calendar triggers are available?

Which Help Scout actions are available?

Can I also connect Help Scout to Google Calendar?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Google Calendar Integrations

All Help Scout Integrations

Popular Integrations

More Help Scout Integrations

Ready to Connect Google Calendar & Help Scout?