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Connect Google Cloud to Zendesk

Automate workflows and sync data between Google Cloud and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Google Cloud & Zendesk?

Intelligent Automation Workflows

Leverage 3 available triggers from Google Cloud to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Google Cloud and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Google Cloud and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Google Cloud logo

Google Cloud

Triggers (3)

New Pub/Sub Messages

Emit new Pub/Sub topic in your GCP account. Messages published to this topic are emitted from the Mazaal AI source.

polling
BigQuery - New Row

Emit new events when a new row is added to a table

polling
BigQuery - Query Results

Emit new events with the results of an arbitrary query

polling

Actions (15)

Bigquery Insert Rows

Inserts rows into a BigQuery table. See the docs and for an example here.

Create Bucket

Creates a bucket on Google Cloud Storage See the docs

Create Scheduled Query

Creates a scheduled query in Google Cloud. See the documentation

Get Bucket Metadata

Gets Google Cloud Storage bucket metadata. See the docs.

Get Object

Downloads an object from a Google Cloud Storage bucket, See the docs

List Bucket Name Options

Retrieves available options for the Bucket Name field.

List Buckets

List Google Cloud Storage buckets, See the docs

List Dataset ID Options

Retrieves available options for the Dataset ID field.

List Zone Options

Retrieves available options for the Zone field.

Logging - Write Log

Writes log data to the Logging service, See the docs

Run Query

Runs a query in BigQuery. See the documentation for more information.

Search Objects

Search objects by a prefix, See the docs

Switch Instance Boot Status

Switch a virtual machine instance boot status to start or stop it. See the documentation

Update Signature for Email in Organization

Update the signature for a specific email address in an organization. A Google Cloud service account with delegated domain-wide authority is required for this action. See the documentation

Upload An Object

Upload an object to a Google Cloud Storage bucket, See the docs

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Google Cloud trigger → Create/Update in Zendesk

Most Popular
Google CloudGoogle Cloud

New Pub/Sub Messages

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update Google Cloud

Bi-directional
ZendeskZendesk

Locale Updated

Google CloudGoogle Cloud

Bigquery Insert Rows

How It Works

1

Connect Apps

Authenticate your Google Cloud and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Google Cloud and Zendesk with 13 public triggers available for instant updates.

Automated Actions

Execute 39 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Google Cloud and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Google Cloud and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zendesk to Google Cloud for bidirectional automation

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All Google Cloud Integrations

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All Zendesk Integrations

Explore all available Zendesk connections

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Ready to Connect Google Cloud & Zendesk?

Join thousands of users automating their workflows with Mazaal AI