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Connect Zendesk to Google Cloud

Name: Zendesk to Google Cloud Integration
Availability: InStock

Automate workflows and sync data between Zendesk and Google Cloud with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect Zendesk & Google Cloud?

Intelligent Automation Workflows

Leverage 10 available triggers from Zendesk to execute 15 targeted actions in Google Cloud automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Zendesk and Google Cloud perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Zendesk and Google Cloud for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

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New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Google Cloud

Triggers (3)

New Pub/Sub Messages

Emit new Pub/Sub topic in your GCP account. Messages published to this topic are emitted from the Mazaal AI source.

polling

BigQuery - New Row

Emit new events when a new row is added to a table

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BigQuery - Query Results

Emit new events with the results of an arbitrary query

polling

Actions (15)

Bigquery Insert Rows

Inserts rows into a BigQuery table. See the docs and for an example here.

Create Bucket

Creates a bucket on Google Cloud Storage See the docs

Create Scheduled Query

Creates a scheduled query in Google Cloud. See the documentation

Get Bucket Metadata

Gets Google Cloud Storage bucket metadata. See the docs.

Get Object

Downloads an object from a Google Cloud Storage bucket, See the docs

List Bucket Name Options

Retrieves available options for the Bucket Name field.

List Buckets

List Google Cloud Storage buckets, See the docs

List Dataset ID Options

Retrieves available options for the Dataset ID field.

List Zone Options

Retrieves available options for the Zone field.

Logging - Write Log

Writes log data to the Logging service, See the docs

Run Query

Runs a query in BigQuery. See the documentation for more information.

Search Objects

Search objects by a prefix, See the docs

Switch Instance Boot Status

Switch a virtual machine instance boot status to start or stop it. See the documentation

Update Signature for Email in Organization

Update the signature for a specific email address in an organization. A Google Cloud service account with delegated domain-wide authority is required for this action. See the documentation

Upload An Object

Upload an object to a Google Cloud Storage bucket, See the docs