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Connect Google Sheets to Help Scout

Use 8 documented Google Sheets triggers to run 12 documented Help Scout actions.

8 source triggers
12 target actions
Reverse direction supported

Why Connect Google Sheets & Help Scout?

Start with a Google Sheets event

Choose from 8 documented triggers, including New Comment, New Comment (Instant), New Row Added.

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Google Sheets

Triggers (8)

New Comment

Emit new event each time a comment is added to a spreadsheet.

polling
New Comment (Instant)

Emit new event each time a comment is added to a spreadsheet.

webhook
New Row Added

Emit new event each time a row or rows are added to the bottom of a spreadsheet.

polling
New Row Added (Instant)

Emit new event each time a row or rows are added to the bottom of a spreadsheet.

webhook
New Updates

Emit new event each time a row or cell is updated in a spreadsheet.

polling
New Updates (Instant)

Emit new event each time a row or cell is updated in a spreadsheet.

webhook
New Worksheet (Instant)

Emit new event each time a new worksheet is created in a spreadsheet.

webhook
New Worksheet (Polling)

Emit new event each time a new worksheet is created in a spreadsheet.

polling

Actions (24)

Add Single Row

Add a single row of data to Google Sheets. Optionally insert the row at a specific index (e.g., row 2 to insert after headers, shifting existing data down). See the documentation

Add Multiple Rows

Add multiple rows of data to a Google Sheet. See the documentation

Get Values in Range

Get all values or values from a range of cells using A1 notation. See the documentation

Add Conditional Format Rule

Create conditional formatting with color scales or custom formulas. See the documentation

Add Protected Range

Add edit protection to cell range with permissions. See the documentation

Add Rows

Append one or more rows to a Google Sheets worksheet. Pass rows as a JSON array. **Preferred format:** array of objects with column header keys (e.g., [{"Name": "Alice", "Email": "alice@example.com"}]). Use **Get Spreadsheet Info** first to discover the exact column header names — keys must match headers exactly (case-sensitive). Alternatively, pass rows as arrays of positional values matching column order. New rows are appended after the last row with data.

Add Worksheet

Add a new worksheet (tab) to an existing spreadsheet. Optionally set column headers. Use **Get Spreadsheet Info** to see existing worksheets before creating.

Clear Cell

Delete the content of a specific cell in a spreadsheet. See the documentation

Clear Rows

Delete the content of a row or rows in a spreadsheet. Deleted rows will appear as blank rows. See the documentation

Copy Worksheet

Copy an existing worksheet to another Google Sheets file. See the documentation

Create Column

Create a new column in a spreadsheet. See the documentation

Create Spreadsheet

Create a blank spreadsheet or duplicate an existing spreadsheet. See the documentation

Create Worksheet

Create a blank worksheet with a title. See the documentation

Delete Conditional Format Rule

Remove conditional formatting rule by index. See the documentation

Delete Rows

Deletes the specified rows from a spreadsheet. See the documentation

Delete Worksheet

Delete a specific worksheet. See the documentation

Find Row

Find one or more rows by a column and value. See the documentation

Find Rows

Search for rows matching a value in a specific column. Use **Get Spreadsheet Info** to discover column header names. Returns matching rows as objects with row numbers (useful for subsequent **Update Rows** calls). For simple reads without filtering, use **Read Rows** instead.

Get Cell

Fetch the contents of a specific cell in a spreadsheet. See the documentation

Get Current User

Retrieve Google Sheets account metadata for the authenticated user by calling Drive's about.get, returning the user profile (display name, email, permission ID) and storage quota information. Helpful when you need to verify which Google account is active, tailor sheet operations to available storage, or give an LLM clear context about the user identity before composing read/write actions. See the Drive API documentation.

Get Spreadsheet by ID

Returns the spreadsheet at the given ID. See the documentation for more information

Get Spreadsheet Info

Get the structure of a Google Spreadsheet — worksheet names, column headers (first row of each sheet), and row counts. **Call this first** before reading or writing data, so you know the worksheet names and column headers. The column headers are used as keys when writing data with **Add Rows** or **Update Rows**. The spreadsheet ID is the long string in the Google Sheets URL: https://docs.google.com/spreadsheets/d/{spreadsheetId}/edit.

Insert an Anchored Note

Insert a note on a spreadsheet cell. See the documentation

Insert Comment

Insert a comment into a spreadsheet. See the documentation

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Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook
New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook
New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook
New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook
New Customer Added (Instant)

Emit new event when a new customer is added.

webhook
New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook
New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

8 documented Google Sheets triggers
12 documented Help Scout actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Help Scout to Google Sheets direction

Capability Examples

Google Sheets trigger → Help Scout action

Catalog example
Google SheetsGoogle Sheets

New Comment

Help ScoutHelp Scout

Add Note to Conversation

Help Scout trigger → Google Sheets action

Reverse direction
Help ScoutHelp Scout

Conversation Status Updated (Instant)

Google SheetsGoogle Sheets

Add Single Row

How It Works

1

Connect Apps

Authenticate your Google Sheets and Help Scout accounts

2

Choose a Trigger

Select a documented Google Sheets event

3

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 8 documented Google Sheets triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Help Scout to Google Sheets for bidirectional automation

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All Google Sheets Integrations

Explore all available Google Sheets connections

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All Help Scout Integrations

Explore all available Help Scout connections

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