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Connect Mailgun to Zendesk

Name: Mailgun to Zendesk Integration
Availability: InStock

Automate workflows and sync data between Mailgun and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect Mailgun & Zendesk?

Intelligent Automation Workflows

Leverage 11 available triggers from Mailgun to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Mailgun and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Mailgun and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Mailgun

Triggers (11)

New Bounce (Instant)

Emit new event when the email recipient could not be reached.

webhook

New Click (Instant)

Emit new event when the email recipient clicked on a link in the email. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Complaint (Instant)

Emit new event when the email recipient clicked on the spam complaint button within their email client. Feedback loops enable the notification to be received by Mailgun.

webhook

New Delivery (Instant)

Emit new event when an email is sent and accepted by the recipient email server.

webhook

New Delivery Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server.

webhook

New Log Data

Emit new event when new data is logged in Mailgun's Control Panel. Occurs for most actions within the associated Mailgun account.

polling

New Mailing List

Emit new event when a new mailing list is added to the associated Mailgun account.

polling

New Open (Instant)

Emit new event when the email recipient opened the email and enabled image viewing. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Permanent Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a permanent mailbox error such as non-existent mailbox.

webhook

New Temporary Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a temporary mailbox error such as an ESP block. ESP is the Email Service Provider managing the recipient email server.

webhook

New Unsubscribe (Instant)

Emit new event when the email recipient clicked on the unsubscribe link. Unsubscribe tracking must be enabled in the Mailgun control panel. See more at the Mailgun User's Manual Tracking Messages section

webhook

Actions (11)

Create Mailing List Member

Add to an existing mailing list. See the docs here

Create Route

Create a new route. See the docs here

Delete Mailing List Member

Delete a mailing list member by address. See the docs here

Get Mailing List Member

Retrieve a mailing list member by address. See the docs here

Get Mailing List Members

List all mailing list members. See the docs here

List Domain Name Options

Retrieves available options for the Domain Name field.

List Domains

List domains in Mailgun. See the docs here

List Mailing List Options

Retrieves available options for the Mailing List field.

Send Email

Send email with Mailgun. See the docs here

Suppress Email

Add email to the Mailgun suppression list. See the docs here

Verify Email

Verify email address deliverability with Mailgun. See the docs here

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.