Connect Zendesk to Mailgun

Use 10 documented Zendesk triggers to run 11 documented Mailgun actions.

10 source triggers

11 target actions

Reverse direction supported

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Why Connect Zendesk & Mailgun?

Start with a Zendesk event

Choose from 10 documented triggers, including Locale Updated, New Side Conversation, New Side Conversation Reply.

Run a Mailgun action

Send the event into one of 11 documented actions, such as Create Mailing List Member, Create Route, Delete Mailing List Member.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Mailgun

Triggers (11)

New Bounce (Instant)

Emit new event when the email recipient could not be reached.

webhook

New Click (Instant)

Emit new event when the email recipient clicked on a link in the email. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Complaint (Instant)

Emit new event when the email recipient clicked on the spam complaint button within their email client. Feedback loops enable the notification to be received by Mailgun.

webhook

New Delivery (Instant)

Emit new event when an email is sent and accepted by the recipient email server.

webhook

New Delivery Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server.

webhook

New Log Data

Emit new event when new data is logged in Mailgun's Control Panel. Occurs for most actions within the associated Mailgun account.

polling

New Mailing List

Emit new event when a new mailing list is added to the associated Mailgun account.

polling

New Open (Instant)

Emit new event when the email recipient opened the email and enabled image viewing. Open tracking must be enabled in the Mailgun control panel, and the CNAME record must be pointing to mailgun.org. See more at the Mailgun User's Manual Tracking Messages section

webhook

New Permanent Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a permanent mailbox error such as non-existent mailbox.

webhook

New Temporary Failure (Instant)

Emit new event when an email can't be delivered to the recipient email server due to a temporary mailbox error such as an ESP block. ESP is the Email Service Provider managing the recipient email server.

webhook

New Unsubscribe (Instant)

Emit new event when the email recipient clicked on the unsubscribe link. Unsubscribe tracking must be enabled in the Mailgun control panel. See more at the Mailgun User's Manual Tracking Messages section

webhook

Actions (11)

Create Mailing List Member

Add to an existing mailing list. See the docs here

Create Route

Create a new route. See the docs here

Delete Mailing List Member

Delete a mailing list member by address. See the docs here

Get Mailing List Member

Retrieve a mailing list member by address. See the docs here

Get Mailing List Members

List all mailing list members. See the docs here

List Domain Name Options

Retrieves available options for the Domain Name field.

List Domains

List domains in Mailgun. See the docs here

List Mailing List Options

Retrieves available options for the Mailing List field.

Send Email

Send email with Mailgun. See the docs here

Suppress Email

Add email to the Mailgun suppression list. See the docs here

Verify Email

Verify email address deliverability with Mailgun. See the docs here

Integration Features

10 documented Zendesk triggers

11 documented Mailgun actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Mailgun to Zendesk direction

Capability Examples

Zendesk trigger → Mailgun action

Catalog example

Zendesk

Locale Updated

Mailgun

Create Mailing List Member

Mailgun trigger → Zendesk action

Reverse direction

Mailgun

New Bounce (Instant)

Zendesk

Add Ticket Tags

How It Works

Connect Apps

Authenticate your Zendesk and Mailgun accounts

Choose a Trigger

Select a documented Zendesk event

Choose an Action

Select the documented Mailgun operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 10 documented Zendesk triggers.

Automated Actions

Run one of 11 documented Mailgun actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Mailgun to Zendesk for bidirectional automation

View Integration

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Explore all available Zendesk connections

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All Mailgun Integrations

Explore all available Mailgun connections

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Connect Zendesk to Mailgun

Why Connect Zendesk & Mailgun?

Start with a Zendesk event

Run a Mailgun action

Map and review the workflow

Available Triggers & Actions

Zendesk

Triggers (10)

Actions (24)

Mailgun

Triggers (11)

Actions (11)

Integration Features

Capability Examples

Zendesk trigger → Mailgun action

Mailgun trigger → Zendesk action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Zendesk to Mailgun direction supported?

Which Zendesk triggers are available?

Which Mailgun actions are available?

Can I also connect Mailgun to Zendesk?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Zendesk Integrations

All Mailgun Integrations

Popular Integrations

More Mailgun Integrations

Ready to Connect Zendesk & Mailgun?