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Connect Mastodon to Zendesk

Automate workflows and sync data between Mastodon and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Mastodon & Zendesk?

Intelligent Automation Workflows

Leverage 4 available triggers from Mastodon to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Mastodon and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Mastodon and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Mastodon logo

Mastodon

Triggers (4)

New Status

Emit new event when a new status is posted to your Profile. See the docs here

polling
New Status Bookmarked

Emit new event when the specified status is bookmarked. See the docs here

polling
New Status Boosted

Emit new event when the specified status is boosted. See the docs here

polling
New Status Favorited

Emit new event when the specified status is favorited. See the docs here

polling

Actions (21)

Bookmark Status

Privately bookmark a status. See the docs here

Boost Status

Reshare a status on your own profile. See the docs here

Delete Status

Delete one of your own statuses. See the docs here

Edit Status

Edit a given status to change its text or sensitivity. See the docs here

Favorite Status

Add a status to your favourites list. See the docs here

Get Accounts Following

Get the accounts that the given account is following. See the documentation

Mute Conversation

Do not receive notifications for the thread that this status is part of. Must be a thread in which you are a participant. See the docs here

Perform Search

Search for content in accounts, statuses or hashtags. See the docs here

Pin Status to Profile

Feature one of your own public statuses at the top of your profile. See the docs here

Post Multiple Statuses

Publish multiple statuses with the given parameters, the subsequent statuses will be posted as a reply of of the first status. See the documentation

Post Status

Publish a status with the given parameters. See the documentation

Undo Bookmark of a Status

Remove a status from your private bookmarks. See the docs here

Undo Boost of a Status

Undo a reshare of a status. See the docs here

Undo Favorite of a Status

Remove a status from your favourites list.. See the docs here

Unmute a Conversation

Start receiving notifications again for the thread that this status is part of. See the docs here

Unpin Status from Profile

Unfeature a status from the top of your profile. See the docs here

View Hashtag Timeline

View public statuses containing the given hashtag. See the docs here

View Home Timeline

View statuses from followed users. See the docs here

View List Timeline

View statuses in the given list timeline. See the docs here

View Public Timeline

View public statuses. See the docs here

View Single Status

Obtain information about a status. See the docs here

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Mastodon trigger → Create/Update in Zendesk

Most Popular
MastodonMastodon

New Status

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update Mastodon

Bi-directional
ZendeskZendesk

Locale Updated

MastodonMastodon

Bookmark Status

How It Works

1

Connect Apps

Authenticate your Mastodon and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Mastodon and Zendesk with 14 public triggers available for instant updates.

Automated Actions

Execute 45 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Mastodon and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Mastodon and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

Zendesk logoMastodon logo

Reverse Integration Available

Also connect Zendesk to Mastodon for bidirectional automation

View Integration
Mastodon logo

All Mastodon Integrations

Explore all available Mastodon connections

View All Integrations
Zendesk logo

All Zendesk Integrations

Explore all available Zendesk connections

View All Integrations

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