Connect Microsoft Outlook Calendar to Zendesk

Accept a calendar event invitation and optionally send a response to the organizer. Use **List Events** or **Get Event** to find the event ID. See the documentation

Create an event in the user's default calendar. Supports one-time and recurring events. See the documentation and recurring event example.

Decline a calendar event invitation and optionally propose an alternate time. Use **List Events** or **Get Event** to find the event ID. To propose a new time, pass proposedNewTime as a JSON string with start and end objects (each with dateTime in ISO 8601 format and timeZone as a Windows timezone name, e.g. "Pacific Standard Time"). Alternate-time proposals are only valid when the event has allowNewTimeProposals: true and sendResponse is true. See the documentation

Delete an event in the user's default calendar. See the documentation

Delete an individual instance of a recurring event in the user's default calendar. See the documentation

Suggest meeting times and locations based on organizer and attendee availability. See the documentation

Returns the authenticated Microsoft user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my calendar', 'my events', or needs to identify themselves as organizer/attendee. Use id or mail to filter results from **List Events** or set the organizer in **Create Calendar Event**. See the documentation.

Retrieve a calendar event by its Microsoft Graph event ID. Pass the id from **List Events** when you need full details (for example body, attendees, or recurrence) that list responses may omit or truncate. See the documentation

Get the free/busy availability information for a collection of users, distributions lists, or resources (rooms or equipment) for a specified time period. See the documentation

Get a list of event objects in the user's mailbox. See the documentation

Retrieves available options for the Time Zone field.

Search for contacts by name from your saved contacts list and retrieve their email addresses. See the documentation

Retrieve a collection of person objects ordered by their relevance to the user, based on communication and collaboration patterns and business relationships. See the documentation

Tentatively accept a calendar event invitation and optionally propose an alternate time. Use **List Events** or **Get Event** to find the event ID. To propose a new time, pass proposedNewTime as a JSON string with start and end objects (each with dateTime in ISO 8601 format and timeZone as a Windows timezone name, e.g. "Pacific Standard Time"). Alternate-time proposals are only valid when the event has allowNewTimeProposals: true and sendResponse is true. See the documentation

Update an event in the user's default calendar. See the documentation

Update an individual instance of a recurring event in the user's default calendar. See the documentation

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.