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Connect OpenAI (ChatGPT) to PagerDuty

Automate workflows and sync data between OpenAI (ChatGPT) and PagerDuty with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect OpenAI (ChatGPT) & PagerDuty?

Intelligent Automation Workflows

Leverage 4 available triggers from OpenAI (ChatGPT) to execute 24 targeted actions in PagerDuty automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps OpenAI (ChatGPT) and PagerDuty perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between OpenAI (ChatGPT) and PagerDuty for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

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OpenAI (ChatGPT)

Triggers (4)

New Batch Completed

Emit new event when a new batch is completed in OpenAI. See the documentation

polling
New File Created

Emit new event when a new file is created in OpenAI. See the documentation

polling
New Fine Tuning Job Created

Emit new event when a new fine-tuning job is created in OpenAI. See the documentation

polling
New Run State Changed

Emit new event every time a run changes its status. See the documentation

polling

Actions (24)

Chat

The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation

Chat using Web Search

Chat using the web search tool. See the documentation

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. See the documentation

Chat using File Search

Chat with your files knowledge base (vector stores). See the documentation

Summarize Text

Summarizes text using the Chat API. See the documentation

Classify Items into Categories

Classify items into specific categories using the Chat API. See the documentation

Translate Text (Whisper)

Translate text from one language to another using the Chat API. See the documentation

Create Transcription

Transcribes audio into the input language. See the documentation

Create Image (Dall-E)

Creates an image given a prompt returning a URL to the image. See the documentation

Create Embeddings

Get a vector representation of a given input that can be easily consumed by machine learning models and algorithms. See the documentation

Create Completion (Send Prompt)

OpenAI recommends using the **Chat** action for the latest gpt-3.5-turbo API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older /completions API. See the documentation

Analyze Image Content

Send a message or question about an image and receive a response. See the documentation

Cancel Run (Assistants)

Cancels a run that is in progress. See the documentation

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation. See the documentation

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools. See the documentation.

Convert Text to Speech (TTS)

Generates audio from the input text. See the documentation

Create Assistant

Creates an assistant with a model and instructions. See the documentation

Create Batch

Creates and executes a batch from an uploaded file of requests. See the documentation

Create Fine Tuning Job

Creates a job that fine-tunes a specified model from a given dataset. See the documentation

Create Moderation

Classifies if text is potentially harmful. See the documentation

Create Thread (Assistants)

Creates a thread with optional messages and metadata, and optionally runs the thread using the specified assistant. See the documentation

Create Vector Store

Create a vector store. See the documentation

Create Vector Store File

Create a vector store file. See the documentation

Delete File

Deletes a specified file from OpenAI. See the documentation

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PagerDuty

Triggers (2)

New On-Call Rotation

Emit new event each time a new user rotates onto an on-call rotation

polling
New or Updated Incident

Emit new event each time an incident is created or updated

polling

Actions (24)

Acknowledge Incident

**Deprecated** — use **Update Incident** instead. Acknowledge an incident. See the documentation

Add Note to Incident

Add a text note to an incident. Notes are visible in the incident timeline and useful for documenting investigation steps, resolution details, or handoff notes. Use **List Incidents** or **Get Incident** to find the incident ID. See the documentation

Create Incident

Trigger a new incident on a PagerDuty service. Use **List Services** to find a service ID and **List Escalation Policies** to find a policy ID. Use **List Priorities** to find priority IDs. Set incidentKey to a stable value derived from the alert source (e.g. a hash of title + service ID) to prevent duplicate incidents on retry — PagerDuty deduplicates open incidents with the same key on the same service. See the documentation

Create Schedule Override

Override a schedule layer to assign a specific user for a time window. Use **List Schedules** to find a schedule ID and **List Users** to find the user ID. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. Always include the UTC offset — do not assume UTC; using the wrong offset will place the override in the wrong time slot. See the documentation

Create Service

Create a new PagerDuty service. A service represents a system or application that generates incidents. Use **List Escalation Policies** to find a valid escalation policy ID (required). Set autoResolveTimeout to 0 to disable auto-resolve. Set acknowledgementTimeout to 0 to disable re-triggering after acknowledgment. See the documentation

Find Oncall User

Find the user on call for a specific schedule. See the documentation

Get Event Orchestration for Service

Get the active event orchestration routing rules configured for a service. Event orchestration routes incoming events to the right responders based on conditions. Use **List Services** to discover service IDs. See the documentation

Get Incident

Get full details for a single incident by ID, including its current status, urgency, assignments, and html_url. Use **List Incidents** to find the incident ID. See the documentation

Get Service Analytics

Get incident volume and MTTR (mean time to resolve) metrics for one or more services over a time range. Use **List Services** to discover service IDs. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. See the documentation

List Escalation Policies

List escalation policies in the PagerDuty account. Supports both exact name match (name) and substring search (query), plus team filtering. Use policy IDs with **Create Incident**, **Create Service**, and **Update Escalation Policy**. See the documentation

List Escalation Policy ID Options

Retrieves available options for the Escalation Policy ID field.

List Incident Change Events

List change events (deployments, config changes) correlated to an incident. Change events show what changed in your systems around the time the incident was triggered. Use **List Incidents** or **Get Incident** to find the incident ID. See the documentation

List Incident Workflows

List available incident automation workflows. Use workflow IDs with **Start Incident Workflow** to run automation on an active incident. Requires Business+ plan — accounts without this plan will receive empty results or a 402 error. See the documentation

List Incidents

List and filter incidents by status, urgency, service, or team. Default statuses are triggered and acknowledged (open incidents). Use **List Services** to discover service IDs and **List Teams** for team IDs. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. See the documentation

List Log Entries

List log entries (the audit trail of actions taken on an incident or across the account). When incidentId is provided, scopes results to that incident's log entries. Otherwise returns account-wide log entries. Use **List Incidents** or **Get Incident** to find incident IDs. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. Set isOverview: true to get only the most recent action per incident. See the documentation

List On-Call Schedule ID Options

Retrieves available options for the On-Call Schedule ID field.

List On-Calls

List on-call entries — who is on call right now or during a given time window. Filterable by schedule IDs or escalation policy IDs. Use **List Schedules** to discover schedule IDs and **List Escalation Policies** to discover policy IDs. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. Set earliest: true to get one on-call entry per unique (schedule, escalation policy, escalation level) combination. See the documentation

List Priorities

List the priority levels configured for this PagerDuty account. Returns priority IDs and names (e.g. P1, P2, critical) useful for **Create Incident** and **Update Incident**. See the documentation

List Schedules

List on-call schedules in the PagerDuty account, optionally filtered by name. Returns schedule IDs and names useful for **List On-Calls** and **Create Schedule Override**. See the documentation

List Service ID Options

Retrieves available options for the Service ID field.

List Services

List services, optionally filtered by team or searched by name. Returns service IDs, names, status, and html_url. Use **List Teams** to discover team IDs for filtering. See the documentation

List Status Page Posts

List posts on a PagerDuty status page. Use **List Status Pages** to discover status page IDs. Set activeOnly: true to filter to currently active posts (client-side filter). Requires Business+ plan — accounts without this plan will receive empty results or a 402 error. See the documentation

List Status Pages

List configured PagerDuty status pages. Use status page IDs with **List Status Page Posts** to retrieve posts on a specific page. Requires Business+ plan — accounts without this plan will receive empty results or a 402 error. See the documentation

List Teams

List teams in the PagerDuty account, optionally filtered by name. Returns team IDs and names useful for filtering incidents, users, and services. See the documentation

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When OpenAI (ChatGPT) trigger → Create/Update in PagerDuty

Most Popular
OpenAI (ChatGPT)OpenAI (ChatGPT)

New Batch Completed

PagerDutyPagerDuty

Acknowledge Incident

When PagerDuty trigger → Update OpenAI (ChatGPT)

Bi-directional
PagerDutyPagerDuty

New On-Call Rotation

OpenAI (ChatGPT)OpenAI (ChatGPT)

Chat

How It Works

1

Connect Apps

Authenticate your OpenAI (ChatGPT) and PagerDuty accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between OpenAI (ChatGPT) and PagerDuty with 6 public triggers available for instant updates.

Automated Actions

Execute 48 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect OpenAI (ChatGPT) and PagerDuty in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between OpenAI (ChatGPT) and PagerDuty with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect PagerDuty to OpenAI (ChatGPT) for bidirectional automation

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