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Connect Overloop to Zendesk

Automate workflows and sync data between Overloop and Zendesk with AI-powered automation

5-minute setup
Enterprise secure
No coding required

Why Connect Overloop & Zendesk?

Intelligent Automation Workflows

Leverage 12 available triggers from Overloop to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Overloop and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Overloop and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Overloop logo

Overloop

Triggers (12)

New Campaign Created

Emit new event each time a campaign is created. See the docs

polling
New Contact Created

Emit new event each time a contact is created. See the docs

polling
New Contact Replied

Emit new event each time a contact replies to an email or LinkedIn message. See the docs

polling
New Deal Created

Emit new event each time a deal is created. See the docs

polling
New Deal Lost

Emit new event each time a deal is lost. See the docs

polling
New Deal Won

Emit new event each time a deal is won. See the docs

polling
New Exclusion List Item Created

Emit new event each time an exclusion list item is created. See the docs

polling
New List Created

Emit new event each time a list is created. See the docs

polling
New Organization Created

Emit new event each time an organization is created. See the docs

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New Pipeline Created

Emit new event each time a list is created. See the docs

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New Stage Created

Emit new event each time a stage is created. See the docs

polling
New User Created

Emit new event each time a user is created. See the docs

polling

Actions (23)

Add Contact to Campaign

Adds a contact to a campaign. See the docs

Create Contact

Creates a new contact. See the docs

Create Deal

Creates a new deal. See the docs

Create Organization

Creates a new organization. See the docs

Enroll Contact

Enroll a contact in a workflow. See the docs

Enroll Deal

Enroll a deal in a workflow. See the docs

Enroll Organization

Enroll an organization in a workflow. See the docs

Exclude Contact

Add a contact to the exclusion list. See the docs

Get Contact

Retrieves a contact by id. See the docs

Get Deal

Retrieves a deal by id. See the docs

Get Organization

Retrieves an organization by id. See the docs

List Contact ID Options

Retrieves available options for the Contact ID field.

List Deal ID Options

Retrieves available options for the Deal ID field.

List List Names Options

Retrieves available options for the List Names field.

List Organization ID Options

Retrieves available options for the Organization ID field.

List Stage ID Options

Retrieves available options for the Stage ID field.

List User ID Options

Retrieves available options for the User ID field.

Mark Deal as Lost

Marks a deal as lost. See the docs

Mark Deal as Won

Marks a deal as won. See the docs

Move Deal

Moves a deal. See the docs

Update Contact

Creates a new contact. See the docs

Update Deal

Updates a deal. See the docs

Update Organization

Updates an organization. See the docs

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

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New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

Real-time data synchronization
Bi-directional sync capabilities
Custom field mapping
Advanced filtering options
Error handling & retry logic
Activity monitoring & logs

Popular Workflows

When Overloop trigger → Create/Update in Zendesk

Most Popular
OverloopOverloop

New Campaign Created

ZendeskZendesk

Add Ticket Tags

When Zendesk trigger → Update Overloop

Bi-directional
ZendeskZendesk

Locale Updated

OverloopOverloop

Add Contact to Campaign

How It Works

1

Connect Apps

Authenticate your Overloop and Zendesk accounts

2

Map Fields

Choose which data fields to sync between apps

3

Set Triggers

Define when and how data should be synchronized

Automate

Sit back and let AI handle the automation

Frequently Asked Questions

Integration Benefits

Real-time Data Sync

Automatic synchronization between Overloop and Zendesk with 22 public triggers available for instant updates.

Automated Actions

Execute 47 public actions automatically across both platforms without manual intervention.

Enterprise Security

Industry-standard encryption, OAuth 2.0 authentication, and SOC 2 compliance for secure data transfer.

Quick Setup

Connect Overloop and Zendesk in minutes with our guided setup wizard and pre-configured templates.

Custom Field Mapping

Map any field between Overloop and Zendesk with intelligent suggestions and validation.

Error Handling

Automatic retry logic, detailed error logs, and smart notifications keep your integration running smoothly.

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Reverse Integration Available

Also connect Zendesk to Overloop for bidirectional automation

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All Overloop Integrations

Explore all available Overloop connections

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All Zendesk Integrations

Explore all available Zendesk connections

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