Connect Zendesk to Overloop

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.

Adds a contact to a campaign. See the docs

Creates a new contact. See the docs

Creates a new deal. See the docs

Creates a new organization. See the docs

Enroll a contact in a workflow. See the docs

Enroll a deal in a workflow. See the docs

Enroll an organization in a workflow. See the docs

Add a contact to the exclusion list. See the docs

Retrieves a contact by id. See the docs

Retrieves a deal by id. See the docs

Retrieves an organization by id. See the docs

Retrieves available options for the Contact ID field.

Retrieves available options for the Deal ID field.

Retrieves available options for the List Names field.

Retrieves available options for the Organization ID field.

Retrieves available options for the Stage ID field.

Retrieves available options for the User ID field.

Marks a deal as lost. See the docs

Marks a deal as won. See the docs

Moves a deal. See the docs

Creates a new contact. See the docs

Updates a deal. See the docs

Updates an organization. See the docs