Connect Plain to Microsoft Teams

Use 11 documented Plain triggers to run 12 documented Microsoft Teams actions.

11 source triggers

12 target actions

Reverse direction supported

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Why Connect Plain & Microsoft Teams?

Start with a Plain event

Choose from 11 documented triggers, including Customer Created, Customer Deleted, Customer Updated.

Run a Microsoft Teams action

Send the event into one of 12 documented actions, such as Create Channel, Get Chat Message, Get Current User.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Plain

Triggers (11)

Customer Created

Emit new event when a customer is created.

polling

Customer Deleted

Emit new event when a customer is deleted.

polling

Customer Updated

Emit new event when a customer is updated.

polling

Email Received

Emit new event when an email is received.

polling

Email Sent

Emit new event when an email is sent.

polling

Note Created

Emit new event when a note is created.

polling

Thread Assignment Transitioned

Emit new event when a thread assignment is transitioned.

polling

Thread Created

Emit new event when a thread is created.

polling

Thread Label Changed

Emit new event when a thread label is changed.

polling

Thread Priority Changed

Emit new event when a thread's priority is changed.

polling

Thread Status Changed

Emit new event when a thread's status is transitioned.

polling

Actions (4)

Add Customer to Group

Adds a customer to a customer group. See the documentation

Create Customer Event

Creates an event with a customer. See the documentation

Create Thread

Creates a new thread with a given customer. See the documentation

Upsert Customer

Creates or updates customer with customer details. See the documentation

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

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New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

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New Chat

Emit new event when a new chat is created. See the documentation

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New Chat Message

Emit new event when a new message is received in a chat. See the documentation

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New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

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New Team Member

Emit new event when a new member is added to a team. See the documentation

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Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Integration Features

11 documented Plain triggers

12 documented Microsoft Teams actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Microsoft Teams to Plain direction

Capability Examples

Plain trigger → Microsoft Teams action

Catalog example

Plain

Customer Created

Microsoft Teams

Create Channel

Microsoft Teams trigger → Plain action

Reverse direction

Microsoft Teams

New Channel

Plain

Add Customer to Group

How It Works

Connect Apps

Authenticate your Plain and Microsoft Teams accounts

Choose a Trigger

Select a documented Plain event

Choose an Action

Select the documented Microsoft Teams operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 11 documented Plain triggers.

Automated Actions

Run one of 12 documented Microsoft Teams actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Microsoft Teams to Plain for bidirectional automation

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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

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Connect Plain to Microsoft Teams

Why Connect Plain & Microsoft Teams?

Start with a Plain event

Run a Microsoft Teams action

Map and review the workflow

Available Triggers & Actions

Plain

Triggers (11)

Actions (4)

Microsoft Teams

Triggers (6)

Actions (12)

Integration Features

Capability Examples

Plain trigger → Microsoft Teams action

Microsoft Teams trigger → Plain action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the Plain to Microsoft Teams direction supported?

Which Plain triggers are available?

Which Microsoft Teams actions are available?

Can I also connect Microsoft Teams to Plain?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All Plain Integrations

All Microsoft Teams Integrations

Popular Integrations

More Microsoft Teams Integrations

Ready to Connect Plain & Microsoft Teams?