Apps Pricing Blog Try it

Connect Seven to Zendesk

Name: Seven to Zendesk Integration
Availability: InStock

Automate workflows and sync data between Seven and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect Seven & Zendesk?

Intelligent Automation Workflows

Leverage 2 available triggers from Seven to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps Seven and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between Seven and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

Seven

Triggers (2)

New Incoming Call (Instant)

Emit new event when a voice call occurs. See the documentation

webhook

New Incoming SMS (Instant)

Emit new event when a new inbound SMS is received. See the documentation

webhook

Actions (7)

Get Analytics

Retrieve account statistics (SMS, RCS, voice, HLR, usage). See the documentation

List Subaccounts Options

Retrieves available options for the Subaccounts field.

Lookup CNAM

Look up caller name information via Seven. See the documentation

Lookup Format

Look up phone number formatting via Seven. See the documentation

Lookup HLR

Look up home location register information via Seven. See the documentation

Make TTS Call

Make a text-to-speech call via Seven. See the documentation

Send SMS

Send SMS via Seven. See the documentation

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.