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Connect Shopify to Trengo

Use 8 documented Shopify triggers to run 24 documented Trengo actions.

8 source triggers
24 target actions
Reverse direction supported

Why Connect Shopify & Trengo?

Start with a Shopify event

Choose from 8 documented triggers, including Collection Updated (Instant), New Abandoned Cart, New Article.

Run a Trengo action

Send the event into one of 24 documented actions, such as Assign Ticket, Attach Label, Close Ticket.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Shopify

Triggers (8)

Collection Updated (Instant)

Emit new event whenever a collection is updated, including whenever products are added or removed from a collection.

webhook
New Abandoned Cart

Emit new event each time a user abandons their cart.

polling
New Article

Emit new event for each new article in a blog.

polling
New Customer Data Request

Emit new customer data requests for data via a GDPR request.

polling
New Event Emitted (Instant)

Emit new event for each new Shopify event.

webhook
New Page

Emit new event for each new page published.

polling
New product added to custom collection

Emit new event each time a product is added to a custom collection.

polling
New Product Created (Instant)

Emit new event for each product added to a store.

webhook

Actions (24)

Add Products to Custom Collection

Adds a product or products to a custom collection. See the documentation

Add Tags

Add tags. See the documentation

Bulk Import

Execute bulk mutations by uploading a JSONL file containing mutation variables. See the documentation

Create Article

Create a new blog article. See the documentation

Create Blog

Create a new blog. See the documentation

Create Custom Collection

Create a new custom collection. See the documentation

Create Metafield

Creates a metafield belonging to a resource. See the documentation

Create Metaobject

Creates a metaobject. See the documentation

Create Page

Create a new page. See the documentation

Create Product

Create a new product. See the documentation

Create Product Variant

Create a new product variant. See the documentation

Create Smart Collection

Creates a smart collection. You can fill in any number of rules by selecting more than one option in each prop.See the documentation

Delete Article

Delete an existing blog article. See the documentation

Delete Blog

Delete an existing blog. See the documentation

Delete Metafield

Deletes a metafield belonging to a resource. See the documentation

Delete Page

Delete an existing page. See the documentation

Get Articles

Retrieve a list of all articles from a blog. See the documentation

Get Assigned Fulfillment Orders

Retrieve a list of fulfillment orders assigned to a merchant location. See the documentation

Get Customer

Retrieve a single customer by ID. See the documentation

Get Customers

Retrieve a list of customers. See the documentation

Get Draft Order

Retrieve a single draft order by ID. See the documentation

Get Draft Orders

Retrieve a list of draft orders. See the documentation

Get Fulfillment

Retrieve a fulfillment, including tracking info, status, and delivery timestamps. See the documentation

Get Fulfillment Order

Retrieve a single fulfillment order by ID. See the documentation

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Trengo

Triggers (10)

New Inbound Message Event (Instant)

Emit new event when an inbound message is received. See the documentation

webhook
New Internal Note Event (Instant)

Emit new event when an internal note is added. See the documentation

webhook
New Outbound Message Event (Instant)

Emit new event when an outbound message sent. See the documentation

webhook
New Phone Call Ended Event (Instant)

Emit new event when a phone call ends. See the documentation

webhook
New Phone Call Missed Event (Instant)

Emit new event when an phone call missed. See the documentation

webhook
New Phone Call Started Event (Instant)

Emit new event when a phone call starts. See the documentation

webhook
New Ticket Label Added Event (Instant)

Emit new event when a ticket label is added. See the documentation

webhook
New Voice Call Recorded Event (Instant)

Emit new event when a voice call is recorded. See the documentation

webhook
Ticket Closed (Instant)

Emit new event when a ticket is closed. See the documentation

webhook
Ticket Reopened (Instant)

Emit new event when a ticket is reopened. See the documentation

webhook

Actions (24)

Assign Ticket

Assign a Trengo ticket to a user or a team. See the documentation

Attach Label

Attach a label to a ticket. See the documentation

Close Ticket

Close a ticket. See the documentation

Create Contact

Creates a contact. If a contact with given identifier already exists, returns it. See the documentation

Find Contacts

Finds contacts with the given term. See the documentation

Get Article

Get a specific article. See the documentation

Get Block

Get a specific block. See the documentation

Get Category

Get a specific category. See the documentation

Get Email Message Content

Retrieve the full email content for a specific ticket message. Use this when email_message.collapsed is true in the List Messages response. See the documentation

Get Help Center

Get a specific help center. See the documentation

Get Label

Get a label by ID. See the documentation

Get Message

Get a message by ID. See the documentation

Get Ticket

Get a specific ticket. See the documentation

List All Blocks

List all blocks in a help center. See the documentation

List All Categories

List all categories in a help center. See the documentation

List All Quick Replies

List all quick replies. See the documentation

List Articles

List articles from a help center according to the specified criteria. See the documentation

List Channel ID Options

Retrieves available options for the Channel ID field.

List Help Center ID Options

Retrieves available options for the Help Center ID field.

List Help Centers

List all help centers. See the documentation

List Label ID Options

Retrieves available options for the Label ID field.

List Labels

List all labels. See the documentation

List Messages

List messages from a ticket. See the documentation

List Team ID Options

Retrieves available options for the Team ID field.

Integration Features

8 documented Shopify triggers
24 documented Trengo actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Trengo to Shopify direction

Capability Examples

Shopify trigger → Trengo action

Catalog example
Shopify Shopify

Collection Updated (Instant)

TrengoTrengo

Assign Ticket

Trengo trigger → Shopify action

Reverse direction
TrengoTrengo

New Inbound Message Event (Instant)

Shopify Shopify

Add Products to Custom Collection

How It Works

1

Connect Apps

Authenticate your Shopify and Trengo accounts

2

Choose a Trigger

Select a documented Shopify event

3

Choose an Action

Select the documented Trengo operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 8 documented Shopify triggers.

Automated Actions

Run one of 24 documented Trengo actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Trengo to Shopify for bidirectional automation

View Integration
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All Shopify Integrations

Explore all available Shopify connections

View All Integrations
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All Trengo Integrations

Explore all available Trengo connections

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