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Connect Trengo to OpenAI (ChatGPT)

Use 10 documented Trengo triggers to run 24 documented OpenAI (ChatGPT) actions.

10 source triggers
24 target actions
Reverse direction supported

Why Connect Trengo & OpenAI (ChatGPT)?

Start with a Trengo event

Choose from 10 documented triggers, including New Inbound Message Event (Instant), New Internal Note Event (Instant), New Outbound Message Event (Instant).

Run a OpenAI (ChatGPT) action

Send the event into one of 24 documented actions, such as Chat, Chat using Web Search, Chat using Functions.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Trengo logo

Trengo

Triggers (10)

New Inbound Message Event (Instant)

Emit new event when an inbound message is received. See the documentation

webhook
New Internal Note Event (Instant)

Emit new event when an internal note is added. See the documentation

webhook
New Outbound Message Event (Instant)

Emit new event when an outbound message sent. See the documentation

webhook
New Phone Call Ended Event (Instant)

Emit new event when a phone call ends. See the documentation

webhook
New Phone Call Missed Event (Instant)

Emit new event when an phone call missed. See the documentation

webhook
New Phone Call Started Event (Instant)

Emit new event when a phone call starts. See the documentation

webhook
New Ticket Label Added Event (Instant)

Emit new event when a ticket label is added. See the documentation

webhook
New Voice Call Recorded Event (Instant)

Emit new event when a voice call is recorded. See the documentation

webhook
Ticket Closed (Instant)

Emit new event when a ticket is closed. See the documentation

webhook
Ticket Reopened (Instant)

Emit new event when a ticket is reopened. See the documentation

webhook

Actions (24)

Assign Ticket

Assign a Trengo ticket to a user or a team. See the documentation

Attach Label

Attach a label to a ticket. See the documentation

Close Ticket

Close a ticket. See the documentation

Create Contact

Creates a contact. If a contact with given identifier already exists, returns it. See the documentation

Find Contacts

Finds contacts with the given term. See the documentation

Get Article

Get a specific article. See the documentation

Get Block

Get a specific block. See the documentation

Get Category

Get a specific category. See the documentation

Get Email Message Content

Retrieve the full email content for a specific ticket message. Use this when email_message.collapsed is true in the List Messages response. See the documentation

Get Help Center

Get a specific help center. See the documentation

Get Label

Get a label by ID. See the documentation

Get Message

Get a message by ID. See the documentation

Get Ticket

Get a specific ticket. See the documentation

List All Blocks

List all blocks in a help center. See the documentation

List All Categories

List all categories in a help center. See the documentation

List All Quick Replies

List all quick replies. See the documentation

List Articles

List articles from a help center according to the specified criteria. See the documentation

List Channel ID Options

Retrieves available options for the Channel ID field.

List Help Center ID Options

Retrieves available options for the Help Center ID field.

List Help Centers

List all help centers. See the documentation

List Label ID Options

Retrieves available options for the Label ID field.

List Labels

List all labels. See the documentation

List Messages

List messages from a ticket. See the documentation

List Team ID Options

Retrieves available options for the Team ID field.

OpenAI (ChatGPT) logo

OpenAI (ChatGPT)

Triggers (4)

New Batch Completed

Emit new event when a new batch is completed in OpenAI. See the documentation

polling
New File Created

Emit new event when a new file is created in OpenAI. See the documentation

polling
New Fine Tuning Job Created

Emit new event when a new fine-tuning job is created in OpenAI. See the documentation

polling
New Run State Changed

Emit new event every time a run changes its status. See the documentation

polling

Actions (24)

Chat

The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation

Chat using Web Search

Chat using the web search tool. See the documentation

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. See the documentation

Chat using File Search

Chat with your files knowledge base (vector stores). See the documentation

Summarize Text

Summarizes text using the Chat API. See the documentation

Classify Items into Categories

Classify items into specific categories using the Chat API. See the documentation

Translate Text (Whisper)

Translate text from one language to another using the Chat API. See the documentation

Create Transcription

Transcribes audio into the input language. See the documentation

Create Image (Dall-E)

Creates an image given a prompt returning a URL to the image. See the documentation

Create Embeddings

Get a vector representation of a given input that can be easily consumed by machine learning models and algorithms. See the documentation

Create Completion (Send Prompt)

OpenAI recommends using the **Chat** action for the latest gpt-3.5-turbo API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older /completions API. See the documentation

Analyze Image Content

Send a message or question about an image and receive a response. See the documentation

Cancel Run (Assistants)

Cancels a run that is in progress. See the documentation

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation. See the documentation

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools. See the documentation.

Convert Text to Speech (TTS)

Generates audio from the input text. See the documentation

Create Assistant

Creates an assistant with a model and instructions. See the documentation

Create Batch

Creates and executes a batch from an uploaded file of requests. See the documentation

Create Fine Tuning Job

Creates a job that fine-tunes a specified model from a given dataset. See the documentation

Create Moderation

Classifies if text is potentially harmful. See the documentation

Create Thread (Assistants)

Creates a thread with optional messages and metadata, and optionally runs the thread using the specified assistant. See the documentation

Create Vector Store

Create a vector store. See the documentation

Create Vector Store File

Create a vector store file. See the documentation

Delete File

Deletes a specified file from OpenAI. See the documentation

Integration Features

10 documented Trengo triggers
24 documented OpenAI (ChatGPT) actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported OpenAI (ChatGPT) to Trengo direction

Capability Examples

Trengo trigger → OpenAI (ChatGPT) action

Catalog example
TrengoTrengo

New Inbound Message Event (Instant)

OpenAI (ChatGPT)OpenAI (ChatGPT)

Chat

OpenAI (ChatGPT) trigger → Trengo action

Reverse direction
OpenAI (ChatGPT)OpenAI (ChatGPT)

New Batch Completed

TrengoTrengo

Assign Ticket

How It Works

1

Connect Apps

Authenticate your Trengo and OpenAI (ChatGPT) accounts

2

Choose a Trigger

Select a documented Trengo event

3

Choose an Action

Select the documented OpenAI (ChatGPT) operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 10 documented Trengo triggers.

Automated Actions

Run one of 24 documented OpenAI (ChatGPT) actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect OpenAI (ChatGPT) to Trengo for bidirectional automation

View Integration
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All Trengo Integrations

Explore all available Trengo connections

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All OpenAI (ChatGPT) Integrations

Explore all available OpenAI (ChatGPT) connections

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