Connect SupportBee to Telegram

Use 4 documented SupportBee triggers to run 24 documented Telegram actions.

4 source triggers

24 target actions

Reverse direction supported

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Why Connect SupportBee & Telegram?

Start with a SupportBee event

Choose from 4 documented triggers, including New Agent Reply, New Comment, New Customer Reply.

Run a Telegram action

Send the event into one of 24 documented actions, such as Create Chat Invite Link, Delete a Message, Edit a Media Message.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

SupportBee

Triggers (4)

New Agent Reply

Emit new event on each new agent reply a ticket.

polling

New Comment

Emit new event on each new comment.

polling

New Customer Reply

Emit new event on each new customer reply a ticket.

polling

New Ticket

Emit new event on each new ticket.

polling

Actions (2)

Create Ticket

Creates a client. See docs here

List Ticket ID Options

Retrieves available options for the Ticket ID field.

Triggers (4)

New Bot Command Received (Instant)

Emit new event each time a Telegram Bot command is received.

webhook

New Channel Updates (Instant)

Emit new event each time a channel post is created or updated.

webhook

New Message Updates (Instant)

Emit new event each time a Telegram message is created or updated.

webhook

New Updates (Instant)

Emit new event for each new Telegram event.

webhook

Actions (24)

Create Chat Invite Link

Create an additional invite link for a chat, See the docs for more information

Delete a Message

Deletes a message. See the docs for more information

Edit a Media Message

Edits photo or video messages. See the docs for more information

Edit a Text Message

Edits text or game messages. See the docs for more information

Export Chat Invite Link

Generate a new primary invite link for a chat, See the docs for more information

Forward a Message

Forwards messages of any kind. See the docs for more information

Get the Number of Members in a Chat

Use this module to get the number of members in a chat. See the docs for more information

Kick a Chat Member

Use this method to kick a user from a group, a supergroup or channel. See the docs for more information

List Administrators In Chat

Use this module to get a list of administrators in a chat. See the docs for more information

List Chats

List available Telegram chats. See the docs for more information

List Commands Options

Retrieves available options for the Commands field.

List Updates

Retrieves a list of updates from the Telegram server. See the docs for more information

Pin a Message

Pins a message. See the docs for more information

Promote a Chat Member

Use this method to promote or demote a user in a supergroup or a channel. See the docs for more information

Restrict a Chat Member

Use this method to restrict a user in a supergroup. See the docs for more information

Send a Document/Image

Sends a document or an image to your Telegram Desktop application. See the docs for more information

Send a Photo

Sends a photo to your Telegram Desktop application. See the docs for more information

Send a Sticker

Sends a .webp sticker to you Telegram Desktop application. See the docs for more information

Send a Text Message or Reply

Sends a text message or a reply to your Telegram Desktop application. See the docs for more information

Send a Video

Sends a video file to your Telegram Desktop application. See the docs for more information

Send a Video Note

As of v.4.0, Telegram clients support rounded square mp4 videos of up to 1 minute long. Use this method to send video messages. See the docs for more information

Send a Voice Message

Sends a voice message. See the docs for more information

Send an Album (Media Group)

Sends a group of photos or videos as an album. See the docs for more information

Send an Audio File

Sends an audio file to your Telegram Desktop application. See the docs for more information

Integration Features

4 documented SupportBee triggers

24 documented Telegram actions

Configurable field mapping

Conditional workflow steps

Execution monitoring

A supported Telegram to SupportBee direction

Capability Examples

SupportBee trigger → Telegram action

Catalog example

SupportBee

New Agent Reply

Create Chat Invite Link

Telegram trigger → SupportBee action

Reverse direction

New Bot Command Received (Instant)

SupportBee

Create Ticket

How It Works

Connect Apps

Authenticate your SupportBee and Telegram accounts

Choose a Trigger

Select a documented SupportBee event

Choose an Action

Select the documented Telegram operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 4 documented SupportBee triggers.

Automated Actions

Run one of 24 documented Telegram actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Telegram to SupportBee for bidirectional automation

View Integration

All SupportBee Integrations

Explore all available SupportBee connections

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All Telegram Integrations

Explore all available Telegram connections

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Popular Integrations

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More Telegram Integrations

View all Telegram integrations →

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Connect SupportBee to Telegram

Why Connect SupportBee & Telegram?

Start with a SupportBee event

Run a Telegram action

Map and review the workflow

Available Triggers & Actions

SupportBee

Triggers (4)

Actions (2)

Telegram

Triggers (4)

Actions (24)

Integration Features

Capability Examples

SupportBee trigger → Telegram action

Telegram trigger → SupportBee action

How It Works

Connect Apps

Choose a Trigger

Choose an Action

Test and Review

Frequently Asked Questions

Is the SupportBee to Telegram direction supported?

Which SupportBee triggers are available?

Which Telegram actions are available?

Can I also connect Telegram to SupportBee?

Integration Benefits

Trigger-driven Workflows

Automated Actions

Provider Authentication

Guided Configuration

Field Mapping

Execution Review

Reverse Integration Available

All SupportBee Integrations

All Telegram Integrations

Popular Integrations

More Telegram Integrations

Ready to Connect SupportBee & Telegram?