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Connect Trello to Help Scout

Use 12 documented Trello triggers to run 12 documented Help Scout actions.

12 source triggers
12 target actions
Reverse direction supported
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Why Connect Trello & Help Scout?

Start with a Trello event

Choose from 12 documented triggers, including Card Moved (Instant), New Card (Instant), Card Updated (Instant).

Run a Help Scout action

Send the event into one of 12 documented actions, such as Add Note to Conversation, Create Customer, Get Conversation Details.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

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Trello

Triggers (12)

Card Moved (Instant)

Emit new event each time a card is moved to a list.

webhook
New Card (Instant)

Emit new event for each new Trello card on a board.

webhook
Card Updated (Instant)

Emit new event for each update to a Trello card.

webhook
New Label Added To Card (Instant)

Emit new event for each label added to a card.

webhook
New Notification

Emit new event for each new Trello notification for the authenticated user.

polling
Card Due Date Reminder

Emit new event at a specified time before a card is due.

polling
New Member on Card (Instant)

Emit new event for each member that join in a card.

webhook
Card Archived (Instant)

Emit new event for each card archived.

webhook
Custom Webhook Events (Instant)

Emit new events for activity matching a board, event types, lists and/or cards.

webhook
New Attachment (Instant)

Emit new event when a new attachment is added on a board.

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New Board (Instant)

Emit new event for each new board added.

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New Board Activity (Instant)

Emit new event for new activity on a board.

webhook

Actions (24)

Add Attachment To Card

Adds a file attachment on a card. See the documentation

Add Checklist

Adds a new checklist to a card. See the documentation.

Add Comment

Create a new comment on a specific card. See the documentation.

Add Existing Label to Card

Adds an existing label to the specified card. See the documentation.

Add Member to Card

Adds a member to the specified card. See the documentation.

Archive Card

Archives a card. See the documentation.

Complete a Checklist Item

Completes an existing checklist item in a card. See the documentation.

Create a Board

Create a new Trello board or copy from an existing one. See the documentation.

Create a Checklist Item

Creates a new checklist item in a card. See the documentation.

Create a List

Creates a new list. See the documentation.

Create Card

Creates a new card. See the documentation.

Create Label

Creates a new label on the specified board. See the documentation.

Delete Checklist

Deletes the specified checklist. See the documentation.

Find a Label

Finds a label on a specific board by name. See the documentation

Find a List

Finds a list on a specific board by name. See the documentation.

Get Board

Request a single board. See the documentation.

Get Card

Gets a card by its ID. See the documentation.

Get Cards In A List

List the cards in a list. See the documentation.

Get Cards On A Board

Get all of the open Cards on a Board. See the documentation.

Get List

Get information about a List. See the documentation.

Get Member

Gets a member by their ID. See the documentation

List Boards

Lists the boards that the user is a member of. See the documentation

List Organization IDs Options

Retrieves available options for the Organization IDs field.

Move Card to List

Moves a card to the specified board/list pair. See the documentation.

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Help Scout

Triggers (7)

Conversation Status Updated (Instant)

Emit new event when a conversation has its status updated. See the documentation

webhook
New Agent Reply (Instant)

Emit new event when an agent replies to a conversation.

webhook
New Conversation Assigned (Instant)

Emit new event when a conversation is assigned to an agent. See the documentation

webhook
New Conversation Created (Instant)

Emit new event when a new conversation is created.

webhook
New Customer Added (Instant)

Emit new event when a new customer is added.

webhook
New Customer Reply (Instant)

Emit new event when a customer replies to a conversation.

webhook
New Note Created (Instant)

Emit new event when a note is added to a conversation.

webhook

Actions (12)

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Tag by ID

Gets a tag by its ID. See the documentation

List Conversation ID Options

Retrieves available options for the Conversation ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List User ID Options

Retrieves available options for the User ID field.

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Update Conversation

Updates a conversation. See the documentation

Integration Features

12 documented Trello triggers
12 documented Help Scout actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Help Scout to Trello direction

Capability Examples

Trello trigger → Help Scout action

Catalog example
TrelloTrello

Card Moved (Instant)

Help ScoutHelp Scout

Add Note to Conversation

Help Scout trigger → Trello action

Reverse direction
Help ScoutHelp Scout

Conversation Status Updated (Instant)

TrelloTrello

Add Attachment To Card

How It Works

1

Connect Apps

Authenticate your Trello and Help Scout accounts

2

Choose a Trigger

Select a documented Trello event

3

Choose an Action

Select the documented Help Scout operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 12 documented Trello triggers.

Automated Actions

Run one of 12 documented Help Scout actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Help Scout to Trello for bidirectional automation

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All Trello Integrations

Explore all available Trello connections

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