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Connect UpKeep to Zendesk

Name: UpKeep to Zendesk Integration
Availability: InStock

Automate workflows and sync data between UpKeep and Zendesk with AI-powered automation

5-minute setup

Enterprise secure

No coding required

Why Connect UpKeep & Zendesk?

Intelligent Automation Workflows

Leverage 7 available triggers from UpKeep to execute 24 targeted actions in Zendesk automatically.

Eliminate Manual Data Entry

Replace time-consuming manual processes with intelligent automation that keeps UpKeep and Zendesk perfectly synchronized.

Real-time Business Intelligence

Create a unified data flow between UpKeep and Zendesk for instant insights and improved decision-making across your tech stack.

Available Triggers & Actions

UpKeep

Triggers (7)

New Custom Event

Emit new event when a configured event occurs.

polling

New Purchase Order Event

Emit new event when a purchase order is created.

polling

New Purchase Order Status Change Event

Emit new event when a purchase order status is changed.

polling

New Request Approved Event

Emit new event when a request is approved.

polling

New Request Event

Emit new event when a request is created.

polling

New Work Order Event

Emit new event when a work order is created.

polling

New Work Order Status Change Event

Emit new event when a work order status is changed.

polling

Actions (17)

Create Purchase Order

Create a Purchase Order, See the docs

Create Request

Create a Request, See the docs

Create Work Order

Create a Work Order, See the docs

Find Asset

Finds assets according to props configured, if no prop configured returns all assets, See the docs

Find Location

Finds locations according to props configured, if no prop configured returns all locations, See the docs

Find Part

Finds parts according to props configured, if no prop configured returns all parts, See the docs

Find User

Finds users according to props configured, if no prop configured returns all users, See the docs

Find Vendor

Finds vendors according to props configured, if no prop configured returns all vendors. Note: enterprise/business-plus plan access only. See the docs

List Asset Options

Retrieves available options for the Asset field.

List Category Options

Retrieves available options for the Category field.

List Downtime Status Options

Retrieves available options for the Downtime Status field.

List Location Options

Retrieves available options for the Location field.

List Parts Options

Retrieves available options for the Parts field.

List Purchase Order Id Options

Retrieves available options for the Purchase Order Id field.

List Team Options

Retrieves available options for the Team field.

List User Options

Retrieves available options for the User field.

Update Purchase Order

Update a Purchase Order, See the docs

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.