Connect Zoho Desk to Slack

Attaches a file to a ticket. See the docs here

Adds a comment to a ticket. See the docs here

Creates an account in your help desk portal. See the docs here

Creates a contact in your help desk portal. See the docs here

Creates a ticket in your helpdesk. See the docs here

Deletes a specific comment from a ticket. See the documentation

Download a specific attachment belonging to a thread of a ticket. See the documentation

Searches for contacts in your help desk portal. See the docs here

Finds or create a contact. See the docs here

Retrieves the details of a knowledge base article. See the documentation

Retrieve details for a specific thread belonging to a ticket. See the documentation

Retrieves details of a specific comment on a ticket. See the documentation

Retrieves the edit history of a specific ticket comment. See the documentation

Retrieve details for a specified ticket. See the documentation

Retrieves all comments for a specified ticket. See the documentation

Lists knowledge base articles for a help center. See the documentation

List all conversations for a ticket. See the documentation

Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs. See the documentation

Lists the help centers configured in an organization. See the documentation

Lists root knowledge base categories for a help center. See the documentation

List attachments for a specific ticket. See the documentation

Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets. See the documentation

Get a list of threads for a specified ticket. See the documentation

Lists all tickets in your help desk with optional filtering. See the docs here

Send a message to a public or private channel. See the documentation

Add an emoji reaction to a message. See the documentation

Add an emoji reaction to a message. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the message timestamp. Emoji name should be without colons (e.g. thumbsup, fire, heart). See the documentation

Suspend the workflow until approved by a Slack message. See the documentation

Archive a channel. See the documentation

List files shared in a channel or across the workspace. Accepts a channel ID or channel name (resolved automatically). Filter by file type (e.g. images, pdfs, snippets). Returns file metadata including name, type, size, and download URL. See the documentation

Configure custom blocks and send to a channel, group, or user. See the documentation.

Create a new channel. See the documentation

Create a reminder. See the documentation

Delete a file. See the documentation

Delete a message. See the documentation

Edit an existing message. Accepts a channel ID or channel name (resolved automatically). Requires the message timestamp (ts) from **Get Channel History** or **Post Message**. You can only edit messages posted by the same token/user. See the documentation

Find a Slack message. See the documentation

Find a user by matching against their email. See the documentation

Find a user by their ID. Returns user profile information including name, email (requires users:read.email scope), timezone, and status. See the documentation

Retrieve details for a Slack channel by selecting it or providing an ID. See the documentation

Read the recent message history from a specific channel. Accepts a channel ID or channel name (resolved automatically). Use this when you want to see a channel's latest messages — unlike **Search** which finds messages by keyword. Returns messages with text, timestamps (ts), reactions, and user IDs. Message timestamps can be used with **Get Thread Replies**, **Edit Message**, and **Add Reaction**. See the documentation

Retrieve comprehensive context about the authenticated Slack member, combining auth.test, users.info, users.profile.get, and team.info payloads. Returns the user’s profile (name variants, email, locale, timezone, status, admin flags), raw auth test data, and workspace metadata (domain, enterprise info, icons). Ideal when you need to confirm which user token is active, tailor messages to their locale/timezone, or ground an LLM in the member’s role and workspace before executing other Slack actions. See Slack API docs.

Return information about a file. See the documentation

Retrieve all replies in a message thread. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the parent message's timestamp (thread_ts). Returns the parent message followed by all replies in chronological order. See the documentation

Retrieve the authenticated user's identity and workspace context. Returns user ID, name, email, timezone, profile, and workspace metadata. Call this first in any session to establish who you are — other tools like **Search** and **List Channels** can then filter by your user ID. See the documentation

Invite a user to an existing channel. See the documentation

Remove a user from a conversation. See the documentation

Return a list of all channels in a workspace. See the documentation