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Connect Airtable to Freshdesk

Use 8 documented Airtable triggers to run 24 documented Freshdesk actions.

8 source triggers
24 target actions
Reverse direction supported

Why Connect Airtable & Freshdesk?

Start with a Airtable event

Choose from 8 documented triggers, including New Field Created (Instant), New or Modified Field (Instant), New or Modified Records (Instant).

Run a Freshdesk action

Send the event into one of 24 documented actions, such as Add Note to Ticket, Add Ticket Tags, Assign Ticket to Agent.

Map and review the workflow

Choose the fields and conditions for the workflow, then test the result before activation.

Available Triggers & Actions

Airtable logo

Airtable

Triggers (8)

New Field Created (Instant)

Emit new event when a field is created in the selected table. See the documentation

webhook
New or Modified Field (Instant)

Emit new event when a field is created or updated in the selected table

webhook
New or Modified Records (Instant)

Emit new event for each new or modified record in a table or view

webhook
New or Modified Records in View

Emit new event for each new or modified record in a view

polling
New Record Created, Updated or Deleted (Instant)

Emit new event when a record is added, updated, or deleted in a table or selected view.

webhook
New Record(s) Created (Instant)

Emit new event for each new record in a table

webhook
New Records in View

Emit new event for each new record in a view

polling
New, Modified or Deleted Records

Emit new event each time a record is added, updated, or deleted in an Airtable table. Supports tables up to 10,000 records

polling

Actions (18)

Create Comment

Create a comment on a selected record. See the documentation

Create Field

Create a new field in a table. See the documentation

Create Multiple Records

Create one or more records in a table in a single operation with an array. See the documentation

Create or Update Record

Create a new record or update an existing one. See the documentation

Create Single Record

Adds a record to a table.

Create Table

Create a new table. See the documentation

Delete Record

Delete a selected record from a table. See the documentation

Get Record

Get data of a selected record from a table. See the documentation

Get Record Or Create

Get a specific record, or create one if it doesn't exist. See the documentation

List Bases

Get the list of bases that can be accessed. See the documentation

List Records

Retrieve records from a table, optionally sorting and filtering results. See the documentation

List Records in View

Retrieve records from a view, optionally sorting and filtering results. See the documentation

List Tables

Get a list of tables in the selected base. See the documentation

Search Records

Search for a record by formula or by field value. See the documentation

Update Comment

Update an existing comment on a selected record. See the documentation

Update Field

Update an existing field in a table. See the documentation

Update Record

Update a single record in a table by Record ID. See the documentation

Update Table

Update an existing table. See the documentation

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Freshdesk

Triggers (4)

Contact Updated

Emit new event when a contact is updated. See the documentation

polling
New Contact Created

Emit new event when a contact is created. See the documentation

polling
New Ticket Created

Emit new event when a ticket is created. See the documentation

polling
Ticket Updated

Emit new event when a ticket is updated. See the documentation

polling

Actions (24)

Add Note to Ticket

Add a note or conversation to an existing ticket. See the documentation.

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent. See the documentation.

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group See the documentation.

Close Ticket

Set a Freshdesk ticket's status to 'Closed'. See docs

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Reply

Create a reply to a ticket. See the documentation.

Create a Thread

Create a thread to a ticket. See the documentation.

Create a Ticket

Create a ticket. See the documentation

Create Agent

Create an agent in Freshdesk. See the documentation

Create Message For Thread

Create message for a thread. See the documentation.

Create Solution Article

Create a solution article in Freshdesk. See the documentation

Create Ticket Field

Create a ticket field in Freshdesk. See the documentation

Delete Solution Article

Delete a solution article in Freshdesk. See the documentation

Download Attachment

Download an attachment from a ticket. See the documentation

Forward Ticket

Forward a ticket to an external email address. See the documentation.

Get Agent

Retrieve a single agent by their ID. See the documentation

Get Canned Response

View a Canned Response. See the documentation

Get Canned Responses In A Folder

View all the details of canned responses in a folder. See the documentation

Get Contact

Get a contact from Freshdesk. See the documentation

Get Solution Article

Get a solution article in Freshdesk. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Agent Options

Retrieves available options for the Agent field.

Integration Features

8 documented Airtable triggers
24 documented Freshdesk actions
Configurable field mapping
Conditional workflow steps
Execution monitoring
A supported Freshdesk to Airtable direction

Capability Examples

Airtable trigger → Freshdesk action

Catalog example
AirtableAirtable

New Field Created (Instant)

FreshdeskFreshdesk

Add Note to Ticket

Freshdesk trigger → Airtable action

Reverse direction
FreshdeskFreshdesk

Contact Updated

AirtableAirtable

Create Comment

How It Works

1

Connect Apps

Authenticate your Airtable and Freshdesk accounts

2

Choose a Trigger

Select a documented Airtable event

3

Choose an Action

Select the documented Freshdesk operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Trigger-driven Workflows

Start the supported direction from one of 8 documented Airtable triggers.

Automated Actions

Run one of 24 documented Freshdesk actions after the selected trigger fires.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Select a documented trigger, choose a target action, and map the fields required by the workflow.

Field Mapping

Map the fields exposed by the selected trigger and action, then review the required provider inputs.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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Reverse Integration Available

Also connect Freshdesk to Airtable for bidirectional automation

View Integration
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All Airtable Integrations

Explore all available Airtable connections

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All Freshdesk Integrations

Explore all available Freshdesk connections

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